Hybrid Head of Wealth Management Operations

at Savvy Wealth

• Job title: Head of Wealth Management Operations
• Job type: Full Time
• Experience level: Lead
• Salary: $200,000 - $230,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, New York City, United States

About the role

• Head of Wealth Management Operations at Savvy, modernizing wealth management through technology. Lead operations across RIA and broker-dealer, enhancing advisor and client experiences.

Responsibilities

• Own and evolve the operating model for our wealth management platform across both RIA and broker-dealer entities, including service, supervision support, onboarding, maintenance, trading, and money movement.
• Foster a culture of innovation, white-glove support, and continuous improvement.
• Collaborate closely with Engineering, Product, and Advisory teams to drive innovation through all parts of RIA & B-D Operations.
• Map, redesign, and standardize core workflows including:
• - KYC/AML, suitability, Reg BI and advisory documentation
• - trading, rebalancing, cash management, and billing feeds
• - client service requests and lifecycle maintenance
• - advisor transitions and rep onboarding
• - client onboarding / ACATs / account opening
• Remove friction between channels so advisors and clients experience “one firm,” not two regulatory models.
• Establish and manage the day-to-day operations of Savvy’s Broker-Dealer, including account opening, transaction processing, supervision, and trade surveillance.
• Partner closely with Savvy’s Engineering, Product, and Design teams to identify and implement appropriate platform improvements to support the growth of Savvy’s BD entity.
• Work closely with the CCO and FINOP to ensure adherence to FINRA rules and broker-dealer regulatory obligations.
• Maintain and update required supervisory procedures (WSPs) and coordinate with Compliance and Legal on regulatory filings and exams.
• Ensure seamless integration and reconciliation between clearing firm systems, CRM, portfolio management tools, and compliance systems.
• Implement supervisory tools and technology for broker-dealer oversight, including email and trade surveillance systems.
• Oversee client billing processes and ensure accurate, transparent fee structures.
• Own performance reporting, regulatory and compliance reporting.
• Maintain relationships with custodians and third-party tech providers; ensure proper data reconciliation.
• Translate operational needs into product/engineering roadmaps and drive delivery.
• Lead adoption and optimization of our tech stack.
• Identify automation opportunities and reduce manual work through tooling, integrations, and AI-assisted workflows.
• Define and monitor operational KPIs and SLAs (cycle times, error rates, NIGO rates, service quality, advisor satisfaction, and cost-to-serve).
• Implement strong operational controls and vendor oversight across custodians, clearing firms, and third-party providers.

Requirements

• 8–12+ years of progressive operations leadership in wealth management, including direct experience in a hybrid RIA + broker-dealer environment (or running operations for both entities).
• Deep familiarity with the practical differences between FINRA BD operations and SEC/state RIA operations, and how to integrate them into a cohesive client/advisor experience.
• Proven record of scaling teams and processes in a high-growth setting.
• Strong process design chops: you’ve personally rebuilt workflows and reduced cycle time/error rates.
• Tech-forward operator who has led system implementations and automation projects; fluent working with Product and Engineering teams.
• Excellent people leadership and cross-functional communication.
• Hands-on experience with:
• - Client billing and performance reporting
• - Custodian administration and integrations (e.g., Schwab, Fidelity, Pershing)
• - Compliance reporting and regulatory audits
• Strong command of operational risk management, process optimization, and systems implementation.
• Extensive experience using third party tools to power wealth management operations, including leveraging AI tools (e.g., ChatGPT/Claude, analytics copilots, automation) to speed up research, synthesis, and operational workflows.
• Ability to thrive in a fast-paced, high-pressure, and often ambiguous environment.
• Active Series 7 and 66, Series 65, CFA or CFP.

Benefits

• Competitive salary and equity package
• Unlimited PTO + paid company holidays
• Access to holistic medical, dental, and vision plans
• Company 401(k), Commuter, and HSA/FSA plans
• NYC office in the heart of Manhattan
• Lunch and snacks provided in the office
• Access to virtual mental health care (Spring Health), vision related benefits (XP Health), and health concierge (Rightway) to help you find the right care
• Access to counseling for stress management, dependent care, nutrition, fitness, legal, and financial issues (Guardian WorkLifeMatters EAP)