Assistant Housekeeping Manager supporting operational responsibilities and ensuring hotel cleanliness standards in Tenerife. Collaborating with team and managing tasks in a dynamic hotel environment.
About the role
- Customer Quality Manager at Sartorius managing customer quality processes across EMEA/Americas. Involves resolving complaints, quality communication, and managing investigations for critical issues.
Responsibilities
- Coordinate the customer complaint process (from the reception of the complaint to its closure)
- Quality communication interface between customer and Sartorius
- Participate to critical and complex customer complaints according to 8D methodology if required
- Contribute to the investigation from containment action definition up to effectiveness check and lessons learned; coordinate global and local resources / teams
- Participate to the escalation process for critical complaints in order to assign appropriate resources and manage communication / coordinate actions internally and with customer
- Participate on investigations at customer’s site for critical situations and support customer in closing investigations along with the appropriate action plans
- Be the single point of entry and drive and coordinate all quality related topics: specifications, statements, questionnaires, customer initiatives, etc
- Facilitate interactions with Key Accounts at local level when required
Requirements
- Bachelor degree in Science, Engineering or Pharmacy or a long-term professional experience in related fields
- A minimum of 5+ years progressive Industry experience (desired: pharmaceutical, medical device or biotechnology)
- Master in 8D methodology and FMEA / Risk Analysis , with consideration of all compliance aspects
- Experience in regulated industries and strong knowledge of Quality Systems practices and related regulations
- Previous experience in customer related processes (mandatory)
- Ability to construct a strong relationship with all relevant stakeholders (internal and external)
- Strong negotiation and leadership skills
- High personal initiative and strong ability to motivate self and others
- Ability to work with multi-cultural teams
- Excellent communication and presentation skills
- Fluent in English .
- Desired experience with software Quality System management tools.
Benefits
- Competitive salary
- Health insurance
- Retirement plans
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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