Manager of Assurance, Risk & Compliance focused on operational oversight and performance management at Santam Broker Solutions. Leading initiatives for productivity and team capability in Cape Town office.
Responsibilities
Develop, implement, and maintain productivity and performance management frameworks
Oversee the end-to-end onboarding of intermediaries across all Santam distribution channels
Proactively assess operational processes to identify automation opportunities
Lead structured operational reviews to identify opportunities for process improvements
Represent the Agency Maintenance requirements in cross-functional projects and governance forums
Mentor and develop team members to uplift skills and improve capability
Requirements
Relevant Post Matric Qualification
6 years or more relevant experience in operations management
Expert verbal and written communication skills
Advanced Interpersonal skills
Proficient People management and relationship building skills
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