Senior Process Associate managing accounts receivable responsibilities in a hybrid role at Genpact. Collaborating with team members and external customers for efficient collections processes.
About the role
- Collections Consultant responsible for inbound and outbound client communication, ensuring service quality and providing product information. Aiming to retain clients by resolving queries effectively.
Responsibilities
- Responsible for inbound/outbound telephonic communication with client base.
- Ensures the quality of service exceeds customer expectations and establishes constructive relationships with client base.
- Utilises IT system accurately and ensures that all queries are answered effectively.
- Refers calls to appropriate departments only if unable to solve query appropriately.
- Provides accurate product information to clients in line with standards and protocols.
- Collections of missed premiums and retaining clients.
Requirements
- Grade 12/Standard 10/NQF 4
- RE 5
- FAIS Fit and proper or more than 2 years under supervision period left
- Multilingual
- At least 2 years of experience in call centre
- 2 years short term insurance
- Motivation from your Team Manager (essential)
- Previous three month’s performance summary (essential)
- Excellent knowledge of MiWay products and systems
- Quality orientated and organised
- Self-disciplined and Self-motivated
- Analytical and desire to excel
- Active listening skills
- Problem solving skills and solution oriented
- Excellent administrative skills
- Good communication skills (verbal and written)
- Able to work flexible hours
- Customer focused
- Results and Target driven
- Team work and Professionalism
- Flexibility
- Ability to multi-task and cope with pressure
- Excellent attendance record
- Fluent in more than one language.
Benefits
- Health insurance
- Flexible working hours
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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