SL
Sun LifeSenior Client Support Consultant
Client Support Consultant ensuring smooth group claims experience for employer segment with 2000+ enrolled employees. Collaborating with multiple teams to enhance client satisfaction and resolve issues.
About the role
- To offer world class products and services to clients
- Achieving targets in an inbound and outbound call center environment
- Provision of new quotations, acceptance and administration of policies
- Adhering to underwriting criteria
- Profiling the client in terms of the determination of a suitable product
- Advising clients on all aspects of their policy needs
Requirements
- Matric/ Grade 12
- RE Qualification
- FAIS compliant (30 credits)
- Minimum 2 years’ experience in Personal Lines Short Term Insurance
- Minimum 5 years’ experience in Commercial Lines Short Term Insurance
- Computer Literacy (MS Office package)
- Experience in a client service environment
- Experience in contact centre technology applications
- Good understanding of contact centre processes and SLA’s
Benefits
- N/A
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
CA
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