Technical Support Associate providing assistance to hearing care professionals and troubleshooting technical inquiries for Sonova's hearing solutions. Join a collaborative team in improving audiological customer support.
About the role
- Applications Support Analyst at Sanford Health responsible for routine healthcare information system and application support, utilizing analytical skills to resolve issues and improve workflows.
Responsibilities
- Performs routine healthcare information system and application support
- Utilizes analytical skills and experiences to investigate or escalate support issues
- Resolves incidents and services requests
- Assists in the creation and maintenance of training documentation
- Incorporates appropriate presentation techniques to support and/or lead training sessions
- Researches, analyzes and makes recommendations for application workflow improvements
- Creates and analyzes reports created using multiple reporting mechanisms
- Gathers, analyzes, designs, develops, modifies, tests, implements, evaluates, and maintains information technologies to support business needs
- Promotes and participates in a team approach
- Works with other departments and outside vendors
- Comfortable managing change with excellent problem solving skills
- Time management and prioritization of tasks on a daily basis.
Requirements
- Bachelor's Degree required
- Area of focus in Information Technology, Healthcare, Business, or related field preferred
- One year of relevant experience in application support, hardware or interface preferred
- If applicable, Information Technology (IT) certification must be obtained within six months of date of hire and within three attempts of certification testing.
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