Customer Success Manager enhancing value for clients using secure communications at Wire. Collaborating with teams to ensure client satisfaction and product adoption across DACH region.
About the role
- Account Manager at Seco Tools managing customer relationships in the metal cutting sector. Driving strategic priorities through tailored solutions in Ann Arbor, Michigan area.
Responsibilities
- Maintain a consistent onsite presence (4–5 days/week) to build trust-based relationships across customers & departments.
- Understand customer needs and develop tailored account strategies to grow revenue.
- Collaborate with Application Engineers and Project Engineers to deliver optimized tooling packages and services.
- Promote Seco’s digital, productivity, and lifecycle service offerings.
- Facilitate contract negotiations and ensure alignment with company goals.
- Track account performance, forecast revenue, and report progress in CRM systems.
- Provide customer feedback to improve product and service development.
- Act as a Seco brand ambassador, upholding our values and principles in all interactions.
Requirements
- Experience in the metal cutting industry, preferably in roles such as Production Manager, Project Engineer, or similar.
- Strong project management skills with a track record of delivering results on time and within scope.
- Must live within commuting distance.
- Proven success in consultative or value-based selling.
- Excellent communication and presentation skills across all levels.
- Proficiency in CRM systems and Microsoft Office Suite.
- Associate or bachelor’s degree in engineering, manufacturing, or business—or equivalent experience.
- Familiarity with lean manufacturing, Six Sigma, or other continuous improvement methodologies is a plus.
- Valid passport for occasional travel.
Benefits
- Base salary with performance-based incentives.
- Medical, dental, vision, and life insurance.
- Paid vacation and holidays.
- Strong 401(k) retirement savings plan with up to 8% auto/matching contribution.
- Wellness incentives and paid volunteer days.
- Tuition reimbursement and professional development support.
- Company car, laptop, iPad, phone
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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