Talent Lead Director for the Customer Success Group at Salesforce driving long-range talent strategy and organizational health initiatives. Collaborating with leaders to innovate and implement talent management programs.
Responsibilities
Serve as a principal strategic partner to the Employee Success Business Partner Leaders and their teams supporting the Global Customer Success organizations.
Responsible for architecting and driving the long-range talent strategy for CSG by consulting on business-specific needs.
Provide strategic guidance on long-term talent priorities and organizational health.
Partner with ESBPs to drive and facilitate executive-level talent strategies.
Proactively identify organizational capability gaps within CSG and make data-driven recommendations.
Represent the CSG perspective with COE partners to innovate, design, and test talent management programs.
Lead the BU-specific plan to scale talent programs consistently.
Requirements
Extensive experience (typically 10+ years) in Talent Management, Organizational Development, or as an HR Business Partner within large, fast-paced, global organizations.
A proven track record of building deep relationships and providing strategic guidance in a complex, matrixed industry.
Expert-level change management skills at the individual, team, and organizational levels.
The ability to flex between high-level strategy and the operational details of program management, with the agility to pivot as business priorities change.
Proven ability to partner effectively across functions and influence senior leaders without direct authority.
Strong ability to analyze complex data sets to see opportunities and translate them into actionable recommendations.
Confident, humble, and resilient; someone who learns quickly and leads with empathy and intellectual honesty.
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