Sales Operations Executive supporting global sales representatives and teams to achieve KPIs at cybersecurity company. Involves contract management, CRM input, and process optimization in hybrid environment.
About the role
- Recruiting Lead at Salesforce responsible for engaging participants for user research studies and building diverse participant panels. Collaborating with research teams to enhance customer experiences through qualitative insights.
Responsibilities
- Source and recruit participants for qualitative and quantitative research studies, including interviews, usability tests, surveys, and focus groups.
- Manage the full recruitment lifecycle: outreach, screening, scheduling, confirmation, and follow-up.
- Build and maintain a diverse panel of research participants across various demographics, personas, and customer segments.
- Develop and manage tracking systems to ensure data quality, participant history (to prevent over-sampling), and privacy compliance.
- Partner with researchers to understand specific study requirements and develop tailored recruitment strategies.
- Engage and manage external recruitment vendors to ensure high-quality recruits and operational excellence.
- Identify opportunities to automate manual recruiting workflows to reduce the time-to-recruit for the research team.
Requirements
- 5+ years of recruiting experience, specifically focused on research operations, user research, or customer insights.
- Experience navigating the complexities of recruiting in a B2B/Enterprise environment (e.g., reaching IT Admins and decision-makers).
- Strong skills in managing multiple high-priority recruitment projects simultaneously with meticulous follow-through.
- Excellent written and verbal communication skills with a focus on “being a great host”—ensuring every user has a pleasant experience with Slack Research.
- Familiarity with research recruiting tools and CRM systems (e.g., Ethnio, UserInterviews, Salesforce, or Qualtrics).
- A deep commitment to building diverse and inclusive participant pools.
Benefits
- time off programs
- medical
- dental
- vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
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