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About the role
- Manager of Hotel Operations at Celebrity River Cruises focusing on operational performance and guest experience delivery. Collaborates with shipboard leaders and corporate functions to maintain standards and KPIs.
Responsibilities
- responsible for supporting the operational performance of hotel functions across Celebrity River vessels
- ensuring the delivery of seamless, efficient, and brand-aligned guest experiences
- focuses on driving operational execution, KPI achievement, and continuous improvement
- ensuring that the service culture embodied in The Celebrity Way is consistently upheld onboard
- works closely with shipboard leaders, Basel-based teams, and third-party partners
- ensures operations are aligned with Celebrity brand standards, guest expectations, safety and compliance guidelines, and operational goals
- monitors ship performance, analyzes guest feedback and Medallia insights, and helps identify trends and opportunities
- conducts ship visits to observe guest experience delivery, validate service standards, and provide actionable feedback to leaders
- supports shipboard hotel operations to ensure delivery of guest and crew experience
- helps ensure that each ship operates effectively, efficiently, and profitably, meeting agreed-upon KPIs
- collaborates with teams in Marine Operations, HR, IT, Safety & Environment, Revenue, F&B, Guest Services, Housekeeping, and other corporate functions
Requirements
- Bachelor’s degree in Hospitality, Business Administration, or related field.
- Minimum of 5 years’ hospitality or hotel management experience within the River Cruise industry.
- Prior experience in shipboard or maritime hospitality operations is highly desirable.
- Proven leadership skills with experience managing diverse, multicultural teams.
- Strong understanding of guest service standards, hospitality culture, and quality assurance.
- Familiarity with financial management, budgeting, and KPI analysis.
- Proficiency in MS Office (Word, Excel, PowerPoint) and hospitality-related software.
- Ability to travel approximately 25% of the time, including international travel to ships and partner locations.
Benefits
- competitive compensation and benefits package
- excellent career development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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