Hybrid Senior Program Manager, Account Success Programs – Strategy

at Salesforce

• Job title: Senior Program Manager, Account Success Programs – Strategy
• Job type: Full Time
• Experience level: Senior
• Salary: $155,400 - $213,800 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Chicago, United States

About the role

• Senior Program Manager overseeing Account Success Programs and strategy initiatives at Salesforce. Collaborating with cross-functional teams to drive program success and operational rigor.

Responsibilities

• Lead the development, planning, and execution of key Account Success priorities, programs and initiatives.
• Collaborate with cross-functional teams to define project goals, scope, timeline, and deliverables.
• Monitor programs & metrics, identify risks, and proactively implement solutions to ensure successful outcomes.
• Drive effective communication across teams and stakeholders, ensuring alignment and transparency.
• Foster strong working relationships across the business to facilitate program success.
• Develop compelling leadership presentations for use during key meetings with internal stakeholders (e.g., CS Executives, Sales Leaders)
• Assist in troubleshooting operational issues from delivery teams to partners as they surface; assist in testing solutions and ensuring that root causes are fixed.
• Conduct regular reviews and evaluations of program or workstream performance, identifying areas for improvement and implementing adjustments and communications as needed.
• Stay current with industry trends, best practices, and emerging technologies to enhance program effectiveness.

Requirements

• Ability to quickly establish and build close working relationships with team members of varying backgrounds and positions within an organization.
• Experience in implementing of cross-functional business efforts.
• Effective in influencing high-quality decisions, solving and/or escalating issues and meeting deadlines.
• Ability to juggle multiple priorities.
• Strong presentation skills - including building effective google slide presentations for executive audiences.
• Strong critical thinking skills.
• Ability to analyze poorly defined areas and processes within a cross-functional team, work with leadership to align around recommendations and then implement new and improved processes.
• Excellent written and verbal communication skills, including sound judgment about, when, how, what, and to whom to communicate.
• Inform, educate, and inspire employees.
• Comfort with ambiguity and motivated to solve complex problems.
• Solution-oriented, collaborative & curious mindset
• Experience defining, managing and executing projects from start to finish. May include project management, data gathering and modeling, problem-solving, and communicating recommendations

Benefits

• time off programs
• medical
• dental
• vision
• mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• employee stock purchasing program