Hybrid Senior Program Manager, Account Success Programs – Strategy

Posted last month

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About the role

  • Senior Program Manager overseeing Account Success Programs and strategy initiatives at Salesforce. Collaborating with cross-functional teams to drive program success and operational rigor.

Responsibilities

  • Lead the development, planning, and execution of key Account Success priorities, programs and initiatives.
  • Collaborate with cross-functional teams to define project goals, scope, timeline, and deliverables.
  • Monitor programs & metrics, identify risks, and proactively implement solutions to ensure successful outcomes.
  • Drive effective communication across teams and stakeholders, ensuring alignment and transparency.
  • Foster strong working relationships across the business to facilitate program success.
  • Develop compelling leadership presentations for use during key meetings with internal stakeholders (e.g., CS Executives, Sales Leaders)
  • Assist in troubleshooting operational issues from delivery teams to partners as they surface; assist in testing solutions and ensuring that root causes are fixed.
  • Conduct regular reviews and evaluations of program or workstream performance, identifying areas for improvement and implementing adjustments and communications as needed.
  • Stay current with industry trends, best practices, and emerging technologies to enhance program effectiveness.

Requirements

  • Ability to quickly establish and build close working relationships with team members of varying backgrounds and positions within an organization.
  • Experience in implementing of cross-functional business efforts.
  • Effective in influencing high-quality decisions, solving and/or escalating issues and meeting deadlines.
  • Ability to juggle multiple priorities.
  • Strong presentation skills - including building effective google slide presentations for executive audiences.
  • Strong critical thinking skills.
  • Ability to analyze poorly defined areas and processes within a cross-functional team, work with leadership to align around recommendations and then implement new and improved processes.
  • Excellent written and verbal communication skills, including sound judgment about, when, how, what, and to whom to communicate.
  • Inform, educate, and inspire employees.
  • Comfort with ambiguity and motivated to solve complex problems.
  • Solution-oriented, collaborative & curious mindset
  • Experience defining, managing and executing projects from start to finish. May include project management, data gathering and modeling, problem-solving, and communicating recommendations

Benefits

  • time off programs
  • medical
  • dental
  • vision
  • mental health support
  • paid parental leave
  • life and disability insurance
  • 401(k)
  • employee stock purchasing program

Job title

Senior Program Manager, Account Success Programs – Strategy

Job type

Experience level

Senior

Salary

$155,400 - $213,800 per year

Degree requirement

Bachelor's Degree

Location requirements

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