Program Director responsible for licensing and foster care operations in South Carolina. Ensuring quality services and management of staff while fostering a positive organizational culture.
About the role
- Senior Program Manager leading Salesforce transformation programs across multiple clients in EMEA region. Overseeing program delivery, financial performance, and client engagements in a hybrid work model.
Responsibilities
- Oversee multiple Salesforce transformation programs, ensuring delivery aligns with client objectives, timelines, and contractual commitments.
- Establish strong program governance, including executive reporting, risk management, and delivery health monitoring.
- Ensure projects consistently deliver tangible business value and customer outcomes, not just technical deliverables.
- Lead issue resolution and escalation management for complex or high-visibility programs.
- Own program financial performance including revenue realization, margin protection, and cost management.
- Monitor program budgets and proactively address risks related to scope, timelines, or commercial performance.
- Ensure disciplined change control and scope management across all engagements.
- Provide accurate revenue forecasts and delivery health insights to practice leadership.
- Act as a trusted advisor to senior client stakeholders, ensuring programs align with broader business and digital transformation goals.
- Identify opportunities for account growth, innovation initiatives, and additional Salesforce capabilities.
- Support sales and pre-sales activities including proposal development, delivery planning, and estimation.
- Lead, mentor, and develop Salesforce Project Managers and delivery teams.
- Foster a culture of transparency, accountability, and continuous improvement within the delivery organization.
- Work with practice leadership to strengthen delivery standards, tools, and governance frameworks.
- Ensure delivery teams follow best practices across Agile delivery, program governance, and quality assurance.
- Partner with solution architects and functional leaders to align business objectives with technical implementation strategies.
- Continuously improve delivery processes, resource models, and delivery predictability across the practice.
Requirements
- 8+ years of Salesforce consulting delivery experience in a System Integrator or consulting environment managing enterprise digital transformation programs.
- Proven experience leading multi-project Salesforce programs across Sales Cloud, Service Cloud, Marketing Cloud, or Experience Cloud.
- Strong understanding of Agile delivery models and enterprise program governance.
- Demonstrated experience managing program financials, forecasts, and commercial outcomes.
- Experience working directly with senior client stakeholders and executive sponsors.
- Prior experience supporting RFPs, estimations, and delivery planning for new opportunities.
- Familiarity with tools such as Jira, Confluence, and enterprise delivery governance frameworks.
- Relevant certifications across Salesforce (Administrator, Sales Cloud, Service Cloud, Marketing Cloud) and program management disciplines (PMP, PRINCE2, CSM, SAFe) are desirable but not essential.
Benefits
- 22 working days holiday
- Comprehensive medical insurance plan for employee and spouse and children
- Visa for employee and spouse and children
- Flexible office times and working from home twice per week
- Remote working from a place of your choice for 2 weeks a year
- Free snacks and drinks in the office
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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