Senior Manager leading Salesforce technical consulting projects within Financial Services domain and overseeing a team of Technical Consultants. Collaborating with clients to deliver optimized solutions while managing project initiatives.
Responsibilities
Deliver technical work (as a senior technical architect) on Financial Services domain projects at 25% utilization and balance that with leading your team of Technical Consultants, Architects and Managers.
Responsible for hiring, training, and mentoring our Technical Consultants on Financial Services so they can implement successfully in turning the program design of our Solution Architects and Technical Architects into highest-quality solutions that meets the customers’ needs.
Serve as a trusted advisor to the client, guiding customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value
Identify and lead internal critical initiatives to grow the Financial Services consulting practice; serving as an active contributor to the community’s overall knowledge base and expertise
Work closely on projects with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs
Lead Enterprise Architecture and Governance for an enterprise-level customer engagement.
Demonstrate leadership skills in designing, delivering, testing, and deploying.
Lead a project team of developers focused on driving optimized solutions for our FSC clients leveraging Salesforce Financial Services Cloud, Service Cloud, Sales Cloud, and Experience Cloud
Ensure the success of these teams while securing the highest CSAT and business outcomes
Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party stakeholders
Establish trust with the customer’s leadership, promoting and/or implementing best practices with SFI and Salesforce
Highlight and manage risk areas in the solution in a proactive manner, and commit to seeing an issue through to completion
Requirements
15+ years of experience leading Salesforce technical consulting projects and handling individual contributors.
8+ years of people management experience
Strong application design skills combined with strong data, integration, and security architecture skills
Expertise in one or multiples of → Salesforce Financial Services Cloud (FSC), Sales/Service/Experience Cloud, and Vlocity OmniStudio
Expertise in one or multiple domains of → Banking (retail, commercial, investment, mortgage lending and servicing), Insurance, Wealth & Asset Management
Integration Architecture (Must have)
Platform Security (Must have)
Identity and Access Management / Integration Security
Sharing and Visibility (Must have)
Data Architecture and Management (Must have)
Architectural Design Patterns
Apex Design Patterns (Must Have)
Salesforce/Apex, Triggers, Lightning Flows, Lightning, LWC, and experience with modern web and mobile technologies (HTML, CSS, JavaScript, Web Components, others)
Proficiency in English
Preferred Requirements: Salesforce Certification Preferred (Admin, Developer, Sales, and Service Clouds, Application Architect)
OmniStudio Developer/Consultant
Thorough individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience
A great listener with the ability to communicate with people in diverse roles
Proven ability to analyze, design, and optimize business processes via technology and integration
Resourceful and innovative thinker who can work through and solve problems
Adept at navigating/mediating conflict and fostering healthy dialogue
Strong interpersonal skills - nurture effective working relationships with others
Exceptional analytical skills - experience overseeing and managing business metrics, productivity, and outcomes
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