Senior Manager leading SMB Agentforce Customer Engineers at Salesforce. Driving AI transformation and building high-performing teams for strategic customer engagement.
Responsibilities
Drive Customer Transformation by guiding SMB customers through agentic transformation with strategic AI counsel
Build a high-performing team fostering a culture of technical excellence and continuous learning
Partner with Sales leadership to develop bespoke plays and reusable assets
Serve as the 'Voice of the Field' to influence Product and R&D roadmap
Requirements
3+ years of leadership experience with a track record of building high-performing teams
Strong technical background with 5+ years in Solution Engineering, Forward Deployed Engineering, Consulting, or similar technical roles
Deep understanding of AI, LLMs, and IT architecture to support strategic discussions
Experience leading collaborative customer workshops that reimagine business processes and deliver measurable ROI
Must be able to work cross-functionally with sales, enablement, and product teams
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