Senior Technical Solutions Specialist responsible for gathering and implementing payment solutions for public sector clients. Collaborating with cross - functional teams to drive customer satisfaction in a hybrid role.
About the role
- Senior Technical Solutions Specialist responsible for implementing payment solutions for public sector. Collaborating with cross-functional teams to drive customer satisfaction and deliver exceptional client experiences.
Responsibilities
- Work with net new clients to understand and document the technical specifications necessary to build solutions using Euna Payment’s products and platforms
- Identify and escalate potential risks pertaining to integrations, timelines or product functionality
- Translate business problems into actionable user stories for development teams
- Gather client requirements, synthesize them into functional configurations, and implement solutions across multiple products
- Deliver high-quality solutions that meet initial requirements and core product functionality
- Act as a subject matter expert during implementation
- Provide guidance on integrations, product functionality, and risk escalation during projects
- Lead technical status calls with clients
- Work with peers to establish best practices and execute technical improvements
- Deliver proofs of concept and pilots to demonstrate platform value
Requirements
- Minimum 3 years’ experience in Solutions Engineering or technical consulting roles
- Experience with REST/SOAP APIs, XML, JSON, and SQL
- Familiarity with Git workflows and distributed systems
- Ability to manage tasks across multiple projects and communicate technical issues to non-technical stakeholders
- Experience leveraging Artificial Intelligence (AI) technologies to design, optimize, or implement technical solutions
- Comfortable with public speaking and client interactions
- Experience collaborating with product teams on new feature development and implementation
- Understanding financial models and principles is a plus
Benefits
- Competitive wages
- Wellness days
- Community Engagement Committee
- Flexible workday
- Ask us for a copy of our health and dental benefits!
- Culture committee
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