Senior Technical Solutions Specialist responsible for implementing payment solutions for public sector. Collaborating with cross - functional teams to drive customer satisfaction and deliver exceptional client experiences.
About the role
- Senior Technical Solutions Specialist responsible for gathering and implementing payment solutions for public sector clients. Collaborating with cross-functional teams to drive customer satisfaction in a hybrid role.
Responsibilities
- Work with net new clients to understand and document the technical specifications necessary to build solutions using Euna Payment’s products and platforms.
- Identify and escalate potential risks pertaining to integrations, timelines or product functionality during the implementation to the Implementation Manager.
- Translate business problems into actionable user stories for development teams.
- Gather client requirements, synthesize them into functional configurations, and implement solutions across multiple products.
- Deliver high-quality solutions that meet initial requirements and core product functionality.
- Successful implementation of new product features with minimal bugs and/or user feedback, ensuring testing is limited to two scheduled rounds of testing.
- Act as a subject matter expert during implementation, eliminating technical objections and building rapport with client engineering teams.
- Provide guidance on integrations, product functionality, and risk escalation during projects.
- Lead technical status calls with clients and report back status, risks and next steps to project team.
- Work with peers to establish best practices and execute technical improvements.
- Deliver proofs of concept and pilots to demonstrate platform value.
- Prepare for project retros to share learnings and successful course corrections.
- Ensure successful implementation of new product features with minimal bugs and high customer satisfaction.
- Maintain deadlines and quality standards across multiple active projects.
- Track accurate time on tasks for Billing Utilization Rate reporting.
Requirements
- Minimum 3 years’ experience in Solutions Engineering or technical consulting roles, with demonstrable success working in customer-facing role
- Experience with REST/SOAP APIs, XML, JSON, and SQL; familiarity with Git workflows and distributed systems
- Ability to manage tasks across multiple projects and communicate technical issues to non-technical stakeholders
- Experience leveraging Artificial Intelligence (AI) technologies to design, optimize, or implement technical solutions.
- Comfortable with public speaking and client interactions.
- Experience collaborating with product teams on new feature development and implementation.
- Understanding financial models and principles is a plus.
Benefits
- Competitive wages
- Wellness days
- Community Engagement Committee
- Flexible workday
- Health and dental benefits
- Culture committee
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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