Managing Director, Benefits responsible for new sales growth through consultative partnerships in worksite insurance. Building relationships with buyers and distributors to enhance sales efforts in Atlanta and Tennessee.
About the role
- As Sr. Director, manage strategic readiness programs for product launches at Salesforce. Coordinate cross-functional teams to ensure operational readiness and customer success.
Responsibilities
- Define the Operating Model: Establish and scale the operating model, governance structure, and success metrics for the Strategic Programs Big Bets Team
- Strategic Risk Mitigation: Proactively identify the scope, complexity, and inherent risks of proposed platform, infrastructure, or product changes
- Data-Led Business Decisions: Maintain a deep understanding of the business, impact metrics, Customer Success and corporate priorities, and cross-functional dependencies
- Integrated Roadmap Ownership: Develop and own integrated roadmaps for all enablement, documentation, and customer communications
- Executive Visibility & Accountability: Establish robust governance and provide executive-level visibility of key program aspects
- E2E Orchestration: Lead the team to drive full end-to-end launch readiness and obtain stakeholder sign-off
- Customer-Centric Requirements: Act as the sponsor for Customer Success (CS) requirements
- Expertise Building & Enablement: Quickly build technical expertise in new products and features
- GTM Oversight: Oversee evaluation of Go-to-Market (GTM), Offer implications, and entitlement gaps
- Quality and Gap Closure: Actively address critical product launch gaps
- Voice of the Customer (VoC) & Advocacy: Represent the customer perspective ensuring adoption challenges and requirements are surfaced
- Product Feedback Loops: Oversee Pre-GA product feedback loops in partnership with Cloud Success leadership
- Strategic Liaison: Act as a strategic partner and liaison to Cloud Success leadership
- Team Management & Mentorship: Manage, mentor, and inspire a team of subject matter experts (SMEs)
Requirements
- 10+ years experience in Customer Success or Product Management leadership role in the SaaS industry
- 5+ years experience leading large, cross-functional teams focused on New Product Introduction (NPI) or Product Launch Management
- Track record of developing teams of subject matter experts who deliver against strategic business initiatives
- Proven ability to set a vision, excite and lead cross-functional teams
- Demonstrated success managing teams and collaborating with senior leadership across different functions
- Proven record of influencing outcomes with both technical and non-technical senior leaders across different functions
- Deep understanding of the end-to-end customer and internal lifecycle in a cloud environment (e.g., sales, service, enablement, support, operations)
- Proven ability to influence and align Executive Leadership Team (ELT) stakeholders across product, engineering, and sales organizations
Benefits
- time off programs
- medical
- dental
- vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
Job title
Job type
Experience level
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Degree requirement
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Location requirements
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