IT Support Engineer providing support and infrastructure development for Apple - based IT environments. Working with clients in various sectors, including medical practices, agencies, and more.
About the role
- Principal Technical Support Engineer at Salesforce providing technical support for enterprise customers. Collaborating across teams to ensure high-quality solutions and customer satisfaction.
Responsibilities
- 大規模なお客様へ高いレベルでの技術サポートの提供
- お客様の期待値や社内関係者からのエスカレーションのコントロール
- お客様のお問い合わせ内容や、監視と検知結果の傾向、お客様業務の理解した処理最適化の支援
- 自身の成長のみではなく、チームの成長への寄与
- チームのオペレーション効率化
- 以下の複数のサービスに対応いただきます
- Agentforce Data Cloud
- セールス
- サービス
- プラットフォーム
- Industory製品
- Proactive Monitoring
Requirements
- 10年以上のEnterprise Software / Cloud Companyでのテクニカルサポートの経験
- お客様に対する適切かつ柔軟なコミュニケーション能力
- 技術調査、トラブルシューティング、問題解決を組織的に行う強力な指向性・能力
- 部門・職位を超えて協力する姿勢・能力
- 英語の読み書き・聞き取り(会話が出来れば尚可)
- 高いモチベーションを保ち、自発的・自立的に業務を遂行する能力
- 以下の内のいずれか、もしくは複数に関する深い知識
- Webテクノロジー(HTML、CSS、JavaScript、フロントエンドFramework、API等)
- サーバーサイドテクノロジー(SQL、Java等のオブジェクト指向言語、アプリケーションサーバー、データーベース等)
Benefits
- Health insurance
- 401(k) matching
- Flexible working hours
- Paid time off
- Remote work options
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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