Salesforce Commerce Cloud Specialist driving digital commerce transformation across African markets with enterprise customers. Leading Commerce Cloud adoption and implementing solutions while managing executive relationships.
Responsibilities
Drive Commerce Cloud adoption across key African markets including South Africa, Northern Africa, Kenya and other emerging markets
Serve as the Commerce Cloud subject matter expert, partnering with account teams, solution engineers, and customer success teams
Build and maintain executive relationships with CIOs, CMOs, VPs of Digital, and C-level stakeholders across retail, consumer goods, and financial services sectors
Lead discovery and solution positioning for Commerce Cloud implementations, including B2C and B2B Commerce use cases
Develop and execute a regional business plan aligned to market priorities and growth objectives
Articulate the value of Commerce Cloud in supporting digital transformation, omnichannel experiences, and revenue growth
Collaborate with regional partners and system integrators to generate pipeline and accelerate deal cycles
Navigate complex buying processes across diverse African markets with varying regulatory and technical landscapes
Provide technical guidance on platform capabilities, integrations, and best practices
Support contract negotiations for new sales, expansions, and renewals
Travel regularly throughout Africa (estimated 30-40%) to engage customers and build relationships.
Requirements
5+ years of experience in e-commerce, digital commerce platforms, or SaaS solutions
Proven track record of selling or implementing enterprise commerce solutions (Commerce Cloud, Magento, SAP Commerce, Shopify Plus, or similar)
Deep understanding of e-commerce concepts including product catalog management, order management, payment processing, and digital marketing
Experience working in or covering African markets, with understanding of regional business practices, payment systems (mobile money), and market dynamics
Strong executive presence with demonstrated success engaging VP and C-level stakeholders
Excellent communication skills in English (additional African languages a plus - French, Arabic, Portuguese, Swahili)
Technical fluency with ability to discuss APIs, integrations, web technologies (HTML, CSS, JavaScript), and enterprise architecture
Consultative approach with ability to translate business requirements into technical solutions
Willingness to travel extensively across Africa.
Benefits
Our benefits and resources support you to find balance and be your best.
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