Manager of Digital Commerce Engineering & AI overseeing ecommerce platforms across South East Asia, Australia, and New Zealand. Driving engineering delivery, architecture strategy, AI innovation, and platform stability using Salesforce Commerce Cloud.
About the role
- Drive AI tool adoption across Salesforce, creating programs that enhance user engagement and practical solutions. Collaborate with stakeholders to integrate AI effectively into workflows.
Responsibilities
- Create programs, content, and campaigns that help CSMs build lasting AI habits, not just complete one-time training
- Work with CSMs and stakeholders to identify what's working, then package it into resources the whole organization can use
- Run interactive workshops, onboarding sessions, and AI product training (virtual and live) across regions as needed
- Partner with teams to integrate AI tools into existing and new processes, advising on best practices along the way
- Develop copy, assets, and messaging that keeps AI top-of-mind and drives ongoing engagement
- Use data, feedback, and learning assessments to understand what's working and continuously improve programs
- Keep up with trends in AI, learning technology, and change management, sharing insights with the team
- Work closely with end users, product leads, architects, and PMs to deliver practical solutions aligned with business priorities
Requirements
- Experience using AI tools confidently in your own work
- A strong foundation in user experience design and human-centered design principles
- Proven ability to design and deliver engaging, interactive experiences that drive real behavior change and adoption
- Project management experience, including the ability to establish standards, document processes, and use data to optimize how work gets done
- The skills to influence stakeholders and make business recommendations that keep initiatives on track and within scope
- Comfort scripting, recording, and producing demo videos and other multimedia content
- Experience with UX writing and content design is a plus.
Benefits
- time off programs
- medical
- dental
- vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
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