Hybrid AI Success Engineer – Government

at OpenAI

• Job title: AI Success Engineer – Government
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: $186,000 - $265,500 per year
• Degree requirement: Postgraduate Degree
• Tech skills: Cloud, JavaScript, Python, Switching
• Location requirements: Hybrid, Washington, United States

About the role

• AI Success Engineer driving customer adoption and realization of value from OpenAI's AI products. Partnering with government clients to ensure successful technical deployment and ongoing support.

Responsibilities

• Lead the technical relationship for post-sale customers and act as their trusted advisor on deployment, adoption, and value realization, this includes setting up, configuring and running API instances of our products.
• Own account health, adoption velocity, and ongoing technical deployment and success across your portfolio.
• Be an expert in all of OpenAI products across our API and agentic platform, Codex, ChatGPT Enterprise, and more and conduct technical enablement and configuration sessions across them.
• Train, educate and enable ChatGPT users to drive adoption and value.
• Create and show customers how to make custom GPT’s, Agents, Connectors and use all of the features and capabilities of our tools.
• Design and lead hands-on activities like workshops, hackathons, and training sessions across varied audiences, from executives to front-line staff.
• Create content, playbooks, guides, reports, demos and other collateral to help customers understand and master the features of our tools.
• Provide updates and product launches and feature roll-outs of new tool capabilities.
• Deliver exceptional customer outcomes, as demonstrated by production customer deployments, increased adoption, and customer satisfaction.
• Define and manage structured, time-bound onboarding and deployment projects for government entities across multiple OpenAI products to ensure seamless adoption and measurable success.
• Closely monitor, analyze and drive activation, DAU, WAU, MAU.
• Balance a blend of large and small customer accounts, providing each with the support that meets their needs.
• Work with government technical teams to connect, configure, and deploy OpenAI technology from OSS, API, and Enterprise tools.
• Identify and validate use cases by embedding with customer teams to understand workflows and pain points.
• Lead account level coordination across multiple workstreams, including new product activation, change management, and customer rollout and deployment planning.
• Build strong relationships with executive sponsors and technical stakeholders and help align business goals with OpenAI capabilities.
• Translate customer objectives into an actionable adoption roadmap with clear sequencing, milestones, and KPIs.
• Partner with Solutions Architecture, Product, Engineering and Research by surfacing customer feedback, field patterns, and technical blockers and act as a cross functional navigator who keeps teams aligned, informed, and moving toward customer outcomes.
• Guide value realization and measure impact through baselines, KPI definition, and post deployment reporting.
• Facilitate workshops on use case design, adoption best practices, champion building, and internal enablement.
• Help drive expansions by identifying high leverage opportunities where OpenAI’s platform can power new workflows or lines of business.
• Serve as the technical advisor for existing customer implementations by guiding and optimizing account setup, configuration, etc.
• Guide organizations through the adoption journey by providing change management expertise to maximize the impact of OpenAI solutions.
• Codify best practices, playbooks, guides, and FAQs specifically tailored to government customers based on interactions with public sector stakeholders.
• Gather and relay public sector customer feedback to internal stakeholders, and identify themes across customers to incorporate into product planning.
• Manage and contribute to the ChatGPT Gov Community site by keeping content, resources, and discussions up to date and by providing thought-leadership.

Requirements

• 8+ years of experience in technical customer facing roles such as technical account management, technical GenAI consulting or deployment roles, solutions architecture, technical delivery leadership, customer architecture or engineering, or other deep technical enterprise adoption work.
• Deep, hands-on operational knowledge of OpenAI product capabilities, APIs, SDKs, connectors, and common integration patterns and able to explain model behavior, limitations, technical tradeoffs, embeddings, retrieval augmentation, and approaches to fine-tuning or custom model usage.
• Practical experience with authentication and enterprise security concepts (SSO, domain verification, encryption, and enterprise compliance frameworks (GDPR, HIPAA, etc.))
• Understanding and familiarity with coding languages like Python or JavaScript, and comfort with REST APIs, SDKs, automation, CI/CD, containers, and cloud platforms.
• Can translate technical concepts into clear business language and help customers understand the strategic impact of AI technologies.
• Love teaching training and enabling public servants at all maturity levels from total beginner to highly advanced.
• Can show a strong record of driving technical deployments with hands-on on customer work and owning impactful adoption and value for large enterprise customers with complex environments and multiple stakeholders.
• Have run inspirational and effective change management programs, especially around technology.
• Can rapidly bring order to procedures, processes and workflows using technology.
• Are comfortable embedding with customers to map workflows, identify requirements, and diagnose adoption challenges.
• Have excellent project and program management instincts and can lead multi workstream initiatives with clarity and structure.
• Enjoy being a thought partner for C level stakeholders while also diving deep with technical teams.
• Operate with high ownership and can manage fast decision making, context switching, and dynamic customer needs.
• Have a strong record of driving technical deployments with hands-on on customer work and owning impactful adoption and value for large enterprise customers with complex environments and multiple stakeholders.
• Love public speaking, can set a vibe and keep an audience engaged and connected
• Can adapt your style to be able to connect with 4 star generals and heads of state, and a local community group.
• Understand Google Workspace, Slack, Salesforce.
• You are already a power-user and evangelist for ChatGPT.

Benefits

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
• 401(k) retirement plan with employer match
• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
• Mental health and wellness support
• Employer-paid basic life and disability coverage
• Annual learning and development stipend to fuel your professional growth
• Daily meals in our offices, and meal delivery credits as eligible
• Relocation support for eligible employees
• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.