Commercial Program Manager at Royal Caribbean Group translating strategy into execution. Planning, coordinating initiatives, owning processes, and driving improvements across teams in Miami.
About the role
- Banquet Manager supervising banquet department activities and ensuring event specifications at luxury hotels. Handling staff training, client relations, and maintaining service standards.
Responsibilities
- Supervise and coordinate activities of banquet department
- Ensure that all aspects of events are set and run in accordance to the banquet event orders and client specifications
- Maintain strong client relationships and ensure communication of convention specifications
- Maintain constant communication with Convention Service/Catering Sales Manager
- Ensure appropriate and timely set up of all functions and meetings
- Develop and maintain policies, procedures, and quality standards
- Implement training plans for banquet service/function service staff
- Manage inventory and control breakage/loss reduction of china, glass, and silver
- Inspect and oversee cleanliness and maintenance of function space, public areas, and service areas
Requirements
- High School diploma or general education degree (GED)
- One to three years related experience and/or training; or equivalent combination of education and experience
- Previous experience in a banquet operation, preferably in a management role
- Luxury hospitality experience preferred
- Prior experience working in a unionized environment preferred
- Must be able to speak, read, write and understand English
- Requires good communication skills, both verbal and written
- Basic computer skills
- Excellent interpersonal and sales-related skills
- Exceptional organizational and supervisory skills
- Ability to prepare and analyze data and figures, and transcriptions prepared on and generated by computer
Benefits
- Competitive wages and benefits
- Best training
- Safe and enjoyable work environment
- Opportunities for advancement
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