Engineer supporting operational readiness across T - Mobile's production network by resolving complex issues. Contributing to network stability, readiness, and the ability to scale support across the organization.
About the role
- Customer support technician managing incoming calls and assisting users in Toulouse for a leading real estate network. Delivering efficient support and maintaining customer satisfaction.
Responsibilities
- Phone support (priority)
- Handle incoming calls and assist users on a daily basis
- Quickly understand requests and provide clear, effective responses
- Provide first-level support (N0–N1): assistance, basic troubleshooting, user guidance
- Ensure a smooth, reassuring and professional customer experience
- Identify incidents that require escalation to the next level
Requirements
- You have initial experience in user support / helpdesk / hotline, ideally in an application or business software environment.
- You are comfortable handling incoming calls and providing remote assistance to users.
- You are proficient with common office tools (Outlook, Excel, Teams…) as well as the basics of a Windows workstation.
- You have a strong customer service mindset, excellent verbal communication, and good interpersonal skills.
- You rigorously follow diagnostic, handling and ticket escalation procedures (N1 to N2 support).
- Remote assistance (remote takeover) comes naturally to you 😉
Benefits
- Amazing team moments: every occasion is a celebration 🥳
- A supportive and stimulating work environment around an ambitious project ✨
- Fruit delivered twice a week to keep you energized 🍑🍌
- Knowledge sharing and mutual support between teams
- A great coffee machine (Nespresso, what else?) ☕
- Modern, spacious offices for working and gathering 🏢
- A remote-work policy to support work–life balance 🏡
- Warm, well-structured onboarding into our team 🌞
- All the tools you'll need: PC, keyboard, noise-cancelling headset … 🖥️
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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