Hybrid Senior Customer Success Manager

at SafetyCulture

• Job title: Senior Customer Success Manager
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Manchester, United Kingdom

About the role

• Senior Customer Success Manager partnering with SC customers to ensure their ongoing success and alignment with business goals. Building relationships and advocating for customer needs within the organization.

Responsibilities

• You'll manage a book of business and ensure the retention, net growth, and platform adoption within your portfolio
• You'll seek and identify growth opportunities with discovery questions and creative ways to solve problems that can broaden the impact of SC
• You'll build and maintain strong relationships with key customer and business stakeholders
• You'll develop and execute comprehensive strategies to retain and grow your customers
• You'll align key results to tangible business outcomes and establishing ROI.
• You'll deliver training and best practices as our customers expand and grow their teams.
• You'll command a strong understanding of our product functionality and seamlessly translate business use cases to existing functionality, while identifying new ways of working with new features.
• Think Customer! With a deep understanding of our customer and their needs, you'll advocate for them internally and support product development.

Requirements

• You bring prior experience as a Customer Success Manager for a SaaS product
• You bring deep experience in any of the following industries: construction, manufacturing, logistics, and/or infrastructure
• You have demonstrated ability to coach and mentor others as a senior member of the team
• You bring a background in leveraging data through a variety of tools to inform and execute strategies that encourage product adoption
• You have persuasion and presentation skills, with the ability to communicate up and down an organisation
• You are passionate about building lasting relationships with customers and colleagues
• You're an active listener and can understand customer pain points and take action
• You enjoy working in a dynamic scale-up organisation that puts customers at the heart of what we do

Benefits

• Equity with high growth potential, and a competitive salary,
• Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office;
• Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns;
• We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.
• **You’ll also receive other perks such as:**
• In-house Culinary Crew serving up daily breakfast, lunch and snacks
• Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
• Quarterly celebrations and team events, including the annual Shiplt global offsite
• Table tennis, board games, gym sessions, book club, and pet-friendly offices.