About the role

Senior Customer Success Manager partnering with SC customers to ensure their ongoing success and alignment with business goals. Building relationships and advocating for customer needs within the organization.

Responsibilities

You'll manage a book of business and ensure the retention, net growth, and platform adoption within your portfolio
You'll seek and identify growth opportunities with discovery questions and creative ways to solve problems that can broaden the impact of SC
You'll build and maintain strong relationships with key customer and business stakeholders
You'll develop and execute comprehensive strategies to retain and grow your customers
You'll align key results to tangible business outcomes and establishing ROI.
You'll deliver training and best practices as our customers expand and grow their teams.
You'll command a strong understanding of our product functionality and seamlessly translate business use cases to existing functionality, while identifying new ways of working with new features.
Think Customer! With a deep understanding of our customer and their needs, you'll advocate for them internally and support product development.

You bring prior experience as a Customer Success Manager for a SaaS product
You bring deep experience in any of the following industries: construction, manufacturing, logistics, and/or infrastructure
You have demonstrated ability to coach and mentor others as a senior member of the team
You bring a background in leveraging data through a variety of tools to inform and execute strategies that encourage product adoption
You have persuasion and presentation skills, with the ability to communicate up and down an organisation
You are passionate about building lasting relationships with customers and colleagues
You're an active listener and can understand customer pain points and take action
You enjoy working in a dynamic scale-up organisation that puts customers at the heart of what we do

Equity with high growth potential, and a competitive salary,
Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office;
Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns;
We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.
**You’ll also receive other perks such as:**
In-house Culinary Crew serving up daily breakfast, lunch and snacks
Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
Quarterly celebrations and team events, including the annual Shiplt global offsite
Table tennis, board games, gym sessions, book club, and pet-friendly offices.