Especialista de CRM optimizing customer interactions at Mundiale. Managing campaign strategies and collaborating with Marketing, Sales, and Customer Success teams.
About the role
- Senior Customer Success Manager partnering with SC customers to ensure their ongoing success and alignment with business goals. Building relationships and advocating for customer needs within the organization.
Responsibilities
- You'll manage a book of business and ensure the retention, net growth, and platform adoption within your portfolio
- You'll seek and identify growth opportunities with discovery questions and creative ways to solve problems that can broaden the impact of SC
- You'll build and maintain strong relationships with key customer and business stakeholders
- You'll develop and execute comprehensive strategies to retain and grow your customers
- You'll align key results to tangible business outcomes and establishing ROI.
- You'll deliver training and best practices as our customers expand and grow their teams.
- You'll command a strong understanding of our product functionality and seamlessly translate business use cases to existing functionality, while identifying new ways of working with new features.
- Think Customer! With a deep understanding of our customer and their needs, you'll advocate for them internally and support product development.
Requirements
- You bring prior experience as a Customer Success Manager for a SaaS product
- You bring deep experience in any of the following industries: construction, manufacturing, logistics, and/or infrastructure
- You have demonstrated ability to coach and mentor others as a senior member of the team
- You bring a background in leveraging data through a variety of tools to inform and execute strategies that encourage product adoption
- You have persuasion and presentation skills, with the ability to communicate up and down an organisation
- You are passionate about building lasting relationships with customers and colleagues
- You're an active listener and can understand customer pain points and take action
- You enjoy working in a dynamic scale-up organisation that puts customers at the heart of what we do
Benefits
- Equity with high growth potential, and a competitive salary,
- Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office;
- Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns;
- We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.
- **You’ll also receive other perks such as:**
- In-house Culinary Crew serving up daily breakfast, lunch and snacks
- Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
- Quarterly celebrations and team events, including the annual Shiplt global offsite
- Table tennis, board games, gym sessions, book club, and pet-friendly offices.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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