Hybrid QA Manager

at Safe-Guard Products International

• Job title: QA Manager
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: AWS, Jenkins, Selenium
• Location requirements: Hybrid, Atlanta, United States

About the role

• QA Manager leading a cross-functional team to ensure high-quality software products delivery. Responsible for strategic planning and collaboration with engineering and product teams.

Responsibilities

• Lead and mentor a team of QA analysts, automation engineers, and test leads across multiple product lines (APIs, Portals, Salesforce, etc.).
• Define and implement a unified QA strategy, aligning manual and automated testing efforts with organizational objectives.
• Drive continuous improvement of QA processes, automation coverage, and testing efficiency across teams.
• Collaborate with Product and Engineering leadership to establish test plans, quality gates, and release criteria.
• Develop and enforce standardized QA methodologies, documentation, and reporting practices.
• Oversee test planning, execution, and defect triage across projects and environments.
• Implement risk-based testing approaches and ensure proper regression coverage before major releases.
• Ensure QA best practices are followed within Agile/Scrum development cycles.
• Partner with the Automation System Architect to expand automated test coverage across API, UI, and end-to-end workflows.
• Manage the integration of QA tools within CI/CD pipelines (e.g., GitHub Actions, TestOps, Jenkins, or similar).
• Support migration and adoption of next-gen test automation frameworks (e.g., from Katalon to Playwright).
• Evaluate and implement test management tools for traceability and reporting.
• Define and track key performance indicators (KPIs) such as defect leakage, test efficiency, automation ROI, and release quality.
• Provide executive-level reporting on QA progress, coverage, and quality trends.
• Use analytics to identify root causes of recurring defects and propose corrective actions.
• Work closely with Product Managers, Developers, DevOps, and Support teams to ensure full alignment on test scope and priorities.
• Serve as the QA point of contact during production releases and incident reviews.
• Promote a culture of quality ownership across all engineering disciplines.

Requirements

• Bachelor’s degree in information systems, Business Administration, Management or related field — or equivalent work experience.
• 7+ years of QA experience with at least 3 years in management or lead role.
• Strong understanding of software testing methodologies, automation frameworks, and CI/CD practices.
• Hands-on experience with automation tools (e.g., Katalon, Playwright, Selenium, Postman).
• Excellent communication and leadership skills, with experience managing distributed teams.
• Proven success in driving measurable QA improvements (e.g., reduction in defect leakage or testing cycle times).
• Experience with API, Database, and portal ecosystems validation.
• Familiarity with AWS infrastructure, TestOps/TestCloud, or GitHub-based CI/CD pipelines.
• Knowledge of AI-assisted testing or dynamic data generation techniques.

Benefits

• Medical, Dental, and Vision Insurance
• Flexible Spending Account
• Health Savings Account
• 401(k) Plan with Company Match
• Company-paid Short-Term and Long-Term Disability
• Company-paid Life Insurance
• Paid Holidays and Vacation
• Employee Referral Program
• Employee Assistance Program
• Wellness Programs
• Paid Community Service Opportunities
• Tuition Reimbursement
• Ongoing Training & Personal Development
• And More!