Project Manager for PIVOT managing custom technology projects for Vanguard Workplace Solutions. Overseeing project execution and ensuring they deliver on scope, schedule, and budget.
About the role
- Customer Development Manager managing assigned accounts to promote Ryder services in logistics and transportation. Develop relationships and ensure customer satisfaction in a Fortune 500 environment.
Responsibilities
- Maintain regular and consistent contact with customers to meet customer requirements
- Develop sales penetration plan
- Segment account base by opportunity for growth and potential for risk
- Present Ryder services and capabilities
- Develop relationships with all customer buying influences
- Develop complete understanding of customers business, goals and objectives
- Work with RIL to develop opportunities for the application of those services as appropriate
- Serve as facilitator between customer and Ryder departments or Ryder vendors
- Ensure contracted services are delivered to customer
- Orchestrate the development of a productive working relationship with the customer
- Maintain appropriate customer contact
- Understand and manage customer satisfaction perception
- Conduct regularly scheduled customer reviews
- Monitor CSI results by account
- Develop knowledge base of competitive alternatives
- Contribute to an effective transition of accounts sold
- Proactively anticipate problems through continuous dialogue with customer & Ryder staff
Requirements
- Bachelor's degree required in Business, Marketing, Transportation or equivalent experience
- Five (5) years or more demonstrated consecutive sales and customer relationship management experience in prior sales responsibilities
Benefits
- Comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options
- Paid time off for vacation, illness, bereavement, family and parental leave
- Tax-advantaged 401(k) retirement savings plan
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