Support Analyst guiding users of SAP Ariba and other solutions in Spanish, English, and Portuguese. Creating materials to facilitate user adoption and resolving technical inquiries on demand.
About the role
- Process Support Engineer providing technical support for semiconductor manufacturing in customer-facing environments. Focus on Metal-Package processes with troubleshooting and optimization of semiconductor equipment.
Responsibilities
- Provide on-site technical support including system installation, diagnostics, service, and repair of complex semiconductor equipment
- Support customer manufacturing operations by developing and optimizing Metal-Package processes
- Focus on Electro Plating and PVD process support, troubleshooting, and process improvement
- Design and execute process experiments and DOE, analyze data using statistical methods, and prepare clear technical reports
- Diagnose and resolve complex process and system issues through structured root cause analysis
- Collaborate closely with customers and internal stakeholders to achieve technical and operational goals
- Apply best practices and existing solutions to deliver practical, innovative process solutions
- Act as a technical resource for junior engineers and support small projects as needed
Requirements
- Bachelor’s degree in Materials Science, Chemistry, Electrical/Electronics Engineering, Semiconductor Engineering, or a related field
- 3–7 years of experience in a semiconductor fab or semiconductor equipment environment
- Strong communication and interpersonal skills for customer-facing technical support
- Proficiency in English for technical communication
Benefits
- A supportive work culture that encourages learning and career growth
- Programs and support for personal and professional growth
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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