Event Marketing Programme Manager supporting the EMEA Google for Education marketing team. Managing a portfolio of events to promote Google for Education products and their adoption.
About the role
- Program Manager developing effective content for member services at Rue Gilt Groupe. Collaborating with training and operations teams to enhance luxury customer experience.
Responsibilities
- Develop clear, engaging, and effective content for both member services agents and members.
- Train content creation, agent-facing knowledge resources, and member-facing help content.
- Design, develop, and maintain training materials for customer service agents.
- Own and maintain agent-facing knowledge base articles, job aids, and standard operating procedures ensuring ease of navigation, accuracy, and optimization.
- Create and update member-facing content, including Help Center articles, FAQs, policy explanations, and transactional messaging.
Requirements
- Bachelor’s degree in communications, marketing, education, organizational development or related field required
- 3-5 years’ experience in content creation, communications, knowledge management, training, curriculum design
- Strong writing and editing skills with the ability to adapt tone for agents, internal stakeholders, and luxury consumers.
- Experience in creating training materials, knowledge base content, or internal communications in a customer service or e-commerce environment.
- Strong cross-functional collaboration and stakeholder management skills.
- Comfort working in a fast-paced, evolving environment with multiple priorities.
- Proficiency with content creation tools (e.g., Gemini, LM Notebook, Canva, Loom, Camtasia, or Articulate) to build visually compelling content and training.
Benefits
- Health insurance
- 401(k) participation
- Paid time off
- Stock options
- Medical, dental, vision and basic life insurance
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