About the role

Senior Analyst managing bereavement-related cases in HR at RTX Corporation. Collaborating with vendors and internal teams to improve overall employee and family experience.

Responsibilities

Manage bereavement-related cases within the case management system, maintaining confidentiality, accuracy, and compliance with policy and regulatory requirements.
Partner with vendors and internal teams to resolve complex bereavement-related issues and prevent delays in payouts or benefits continuation.
Serve as the primary point of contact for employee bereavement cases, providing sensitive guidance to families, managers, and HR stakeholders.
Serve as a liaison between internal stakeholders and benefits vendor to ensure seamless processing of final pay, survivor payments, and post-death benefits administration.
Identify opportunities to improve bereavement processes, documentation, and communications to enhance the overall employee and family experience.
Provide superior customer service, with accurate and timely resolution, to internal and external customers.
Ability to collaborate across the HR operating model and bring forward new ideas for future program offerings, for process improvement, or for policy changes needed to improve employee experience.
Drives process improvement by refining processes and procedures to align across business units, Corporate, and Total Rewards COE’s.
Understand customer feedback and partner with COE’s, cross-functional teams, and vendor to simplify and automate existing processes.
Influences others regarding policies, practices, and compliance.

Bachelor’s Degree (or equivalent experience) in Human Resources, Business Administration, or a related field.
Minimum two years’ professional experience required in HR, benefits, case management, or employee support roles involving bereavement, leave administration, or post-death benefits processing.
Experience managing cross-functional projects, programs, or processes.
Ability to balance empathy and compassion with sound judgment, policy adherence, and timely case resolution.
Experience demonstrating working knowledge of employee benefits or applicable laws in an HR transformational environment.
Strong presentation and interpersonal communication skills (consulting and influencing), including ability to communicate effectively and tactfully with all levels of employees and managers (customer service skills).
Strong technical and analytical skills, problem solving, and issue resolution skills along with strong attention to detail.
Ability to drive change and challenge status quo; strong drive to improve and automate processes to achieve best possible customer experience.
Professional benefits, project management, and/or Six Sigma certification(s) or accreditations.
Excellent Excel skills, including pivot tables and charts; macros a plus.