Hybrid Data Center Services Analyst

at Cloudflare

• Job title: Data Center Services Analyst
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Kuala Lumpur, Malaysia

About the role

• Data Center Services Analyst empowering global hardware deployments at Cloudflare. Focused on service execution and operational reporting within infrastructure services teams.

Responsibilities

• Support the execution and oversight of outsourced data center and infrastructure services supporting hardware deployment and lifecycle operations.
• Track service delivery related to rack installation, deployment support, remote hands, and in-data-center activities, ensuring work is completed to defined expectations.
• Identify delivery risks, service gaps, and recurring issues, escalating concerns and supporting resolution as needed.
• Analyze service performance, deployment trends, and vendor metrics to support operational insight and reporting.
• Maintain dashboards, trackers, and recurring operational reports used to monitor execution and service health.
• Support service reviews, readiness assessments, and onboarding activities for new sites and deployment waves.
• Serve as an operational liaison between Integrated Hardware Systems, Infrastructure Operations, Engineering, Procurement, and external service vendors to ensure clarity on responsibilities, handoffs, and escalation paths.

Requirements

• Experience supporting infrastructure operations, data center services, or hardware deployment activities.
• Familiarity with data center environments, rack-level hardware, or infrastructure build-out processes.
• Strong analytical skills with experience using spreadsheets, dashboards, or trackers to monitor execution and performance.
• Comfort working with operational metrics, SLAs, and service indicators.
• Clear written and verbal communication skills, with the ability to coordinate across teams and with external vendors.
• Strong sense of ownership, follow-through, and accountability in execution-heavy environments.
• Ability to operate effectively in fast-moving, operationally complex settings.
• Experience working with outsourced service providers or vendor-managed operational models (Nice-to-have).
• Exposure to large-scale infrastructure deployments or global data center operations (Nice-to-have).
• Familiarity with service reviews, vendor evaluations, or commercial performance tracking (Nice-to-have).

Benefits

• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
• Remote work options