Manager of Service Operations at Mindray North America, leading customer - focused service processes. Overseeing service workflows and team performance within a healthcare technology environment.
About the role
- Commercial Operations Manager overseeing cross-functional teams and ensuring program delivery in aerospace operations. Leading efforts to meet customer requirements and achieving key performance metrics.
Responsibilities
- Lead cross-functional Integrated Product Team (IPT) to drive performance and achieve program industrialization objectives to meet customer requirements
- Drive rapid closure of issues impacting delivery to meet customer requirements, including quality, sub-tier and operational excellence issues
- Ensure all demand is properly loaded throughout the value stream
- Track and reconcile delivery discrepancies with customer to achieve on-time delivery metrics
- Drive delivery assurance communications with customer
- Coordinate customer requested schedule changes with the product lines
- Maintain achievable master production schedule based on demand, lead time, capacity constraints, inventory strategies and materials availability
- Complete program data analytics, risk mitigation, forecasting, demand and rate planning
- Maintain executive communications of risk and action plan for resolution of issues impacting customer requirements
Requirements
- Typically requires a University degree and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience
- Operations, Engineering, or Supply Chain experience within the aerospace or similar manufacturing environment
- Willing and able to travel up to 20% as required for role
- Experience managing cross-functional teams, programs and projects
- Experience developing, implementing and maintaining strategies to achieve cost, technical and delivery performance targets
- Development program and new product introduction experience
- SI&OP (Sales, Inventory and Operations Planning) process, Supply Management, Operations and/or Quality experience
Benefits
- Medical, dental, and vision insurance
- Three weeks of vacation for newly hired employees
- Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
- Tuition reimbursement program
- Student Loan Repayment Program
- Life insurance and disability coverage
- Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
- Birth, adoption, parental leave benefits
- Ovia Health, fertility, and family planning
- Adoption Assistance
- Autism Benefit
- Employee Assistance Plan, including up to 10 free counseling sessions
- Healthy You Incentives, wellness rewards program
- Doctor on Demand, virtual doctor visits
- Bright Horizons, child and elder care services
- Teladoc Medical Experts, second opinion program
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