Concept advisor managing customer concepts and IT solutions in automotive sector. Focusing on customer acquisition and project execution in the Bielefeld area.
About the role
- Key Account Manager developing trusting relationships with major clients for RS Group. Responsible for resolving client issues and ensuring delivery according to agreed timelines.
Responsibilities
- Developing a solid and trusting relationship between major key clients and company
- Resolving key client issues and complaints
- Developing a complete understanding of key account needs
- Anticipating key account changes and improvements
- Managing communications between key clients and internal teams
- Assist and coordinate account team assigned to each client
- Strategic planning to improve client results
- Assist our National Accounts Directors in negotiating contracts with client and establishing timeline of performance
- Collaborating with sales team to maximize profit by up-selling or cross-selling
- Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
- Meeting all client needs and deliverables according to proposed timelines
- Analyzing client data to provide customer relationship management
- Expanding relationships and bringing in new clients
Requirements
- Bachelor’s degree in marketing, business administration, sales, or relevant field
- Four to five years’ previous work experience in sales, management, key account management, or relevant experience
- Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
- Basic computer skills, and experience with CRM software and the Microsoft Office Suite, with emphasis on superior Excel skills.
- Able to analyze data and sales statistics and translate results into better solutions
- Strong negotiation skills, with ability follow-through on client contracts
- Proven results of delivering client solutions and meeting sales goals.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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