Customer Service Executive handling customer inquiries and coordinating service processes in logistics. Collaborating with various teams to ensure efficient customer service and document management.
About the role
- Technical Support role assisting customers with electric mobility software and solutions. Involves project support, customer interactions, and complex issue resolution.
Responsibilities
- Support in implementing complex charging infrastructure projects using our solutions
- Assist customers with using our fleet and charging management systems
- Installation of load management and vehicle telematics modules
- Communication with electricians / commissioning of charging parks
- First- and second-level support via email and phone
- Direct customer contact
- Shipping hardware and components for charging infrastructure
- Troubleshooting software and charging infrastructure
- Troubleshooting IoT networks (Wi‑Fi, LTE)
Requirements
- Independent, solution-oriented working style
- Strong analytical skills
- Interest in e-mobility and renewable energy
- Very good German and English skills, both written and spoken
- Friendly and professional manner
- Advantageous (not required): degree or vocational training in computer science, electrical engineering, or physics
- Basic knowledge and first-hand experience with electrical and control cabinet installation
- Basic knowledge of Windows, Linux, and embedded systems
- Experience with TCP/IP networks, Wi‑Fi and router configuration, Mikrotik
- Experience in the IoT field
- Prior knowledge of e-mobility/charging infrastructure/CPO/MSP systems
Benefits
- Attractive compensation package with participation/equity options
- Autonomy and responsibility in your role
- Flat hierarchies and a team-oriented company culture
- Flexible working hours and remote work possible
- Job ticket, EGYM Wellpass, and more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Account Customer Service Coordinator at Ryder providing high - level service to key clients in supply chain solutions. Building relationships and managing client inquiries with a proactive approach.
Customer Service Representative for OMV Petrom, handling orders and customer support inquiries. Ensuring timely processing and resolution of issues while maintaining customer data.
Customer Care Specialist providing excellent service and order processing for clients in Thailand. Collaborating with warehouse and resolving customer inquiries and complaints as the main contact point.
Customer Service Representative providing excellent support experience to customers via various communication channels. Identifying needs and ensuring satisfaction while collaborating with internal teams for resolution.
Customer Service Representative providing excellent support experience to customers at TDCX. Identify needs, provide solutions, and ensure satisfaction through effective communication.
Customer Service Specialist providing support experience for TDCX clients across various channels. Engaging with customers to resolve inquiries and enhance satisfaction in line with company standards.
Customer Service Specialist providing support to customers via various communication channels at TDCX. Ensuring first contact resolution and highest customer satisfaction standards in a positive work culture.
Senior Customer Service Representative providing excellent support experience to customers via all relevant communication channels. Identifying customer needs and ensuring satisfaction by addressing issues strategically.
Customer Service Officer providing excellent support to partner brands across phone, email, and chat. Looking for experienced individual for TDCX's innovative customer service team.