Technical Support role assisting customers with electric mobility software and solutions. Involves project support, customer interactions, and complex issue resolution.
About the role
- Customer Service Executive handling customer inquiries and coordinating service processes in logistics. Collaborating with various teams to ensure efficient customer service and document management.
Responsibilities
- Handling and coordinating customer inquiries and orders
- Supporting the implementation and optimization of service processes
- Managing and coordinating Europe-wide export and import transport operations
- Documenting and tracking customer feedback
- Acting as a point of contact for potential escalations
- Close collaboration with various departments, especially Planning, to ensure optimal customer care
- Processing customs documentation
Requirements
- Completed training in hospitality, freight forwarding, or logistics
- Experience in customer service, ideally in freight forwarding or logistics
- Strong organizational skills and a structured, solution-oriented approach to work
- Confident user of CRM systems and MS Office
- Strong communication skills in German and good command of English
- Enjoy working in a team and supporting customers
Benefits
- A modern workplace
- Fair compensation and attractive social benefits
- Training opportunities and individual development prospects
- An inspiring company culture where your ideas matter
- A unique opportunity to join us on board our ships
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Account Customer Service Coordinator at Ryder providing high - level service to key clients in supply chain solutions. Building relationships and managing client inquiries with a proactive approach.
Customer Service Representative for OMV Petrom, handling orders and customer support inquiries. Ensuring timely processing and resolution of issues while maintaining customer data.
Customer Care Specialist providing excellent service and order processing for clients in Thailand. Collaborating with warehouse and resolving customer inquiries and complaints as the main contact point.
Customer Service Representative providing excellent support experience to customers via various communication channels. Identifying needs and ensuring satisfaction while collaborating with internal teams for resolution.
Customer Service Representative providing excellent support experience to customers at TDCX. Identify needs, provide solutions, and ensure satisfaction through effective communication.
Customer Service Specialist providing support experience for TDCX clients across various channels. Engaging with customers to resolve inquiries and enhance satisfaction in line with company standards.
Customer Service Specialist providing support to customers via various communication channels at TDCX. Ensuring first contact resolution and highest customer satisfaction standards in a positive work culture.
Senior Customer Service Representative providing excellent support experience to customers via all relevant communication channels. Identifying customer needs and ensuring satisfaction by addressing issues strategically.
Customer Service Officer providing excellent support to partner brands across phone, email, and chat. Looking for experienced individual for TDCX's innovative customer service team.