Customer Service Coordinator ensuring high - level service and handling customer requests. Collaborating with departments to meet RMA service requirements and resolving complaints.
About the role
- Bilingual Customer Service Representative providing outstanding service for Uline customers via phone, email, and chat. Engage in product recommendations and account inquiries to enhance client satisfaction.
Responsibilities
- Process customer orders, make product recommendations and handle account inquiries using world-class technology.
- Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
- Build business relationships with customers over phone, email and chat.
- Understand customer needs and recommend Uline's best solutions.
- Help customers navigate Uline's website and online ordering.
Requirements
- High school diploma or equivalent.
- Bachelor's degree preferred.
- Excellent problem-solving, listening and communication skills.
- Prior customer service experience is a plus, but if you are eager to learn, we will train you!
- Bilingual (English / Spanish) - fluent in both verbal and written forms.
Benefits
- Complete health insurance coverage and 401(k) with 6% employer match that starts day one !
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
- Employee Perks Best-in-class, clean, modern facilities.
- First-class fitness center and beautifully maintained walking trails.
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