Technical Sales Support delivering expert assistance to B2B customers via various communication channels. Utilizing technical knowledge in automation and electronics to resolve inquiries.
Responsibilities
Provide expert technical support to B2B customers via email, phone, and live chat, ensuring clear and professional communication.
Use your technical knowledge in areas such as automation, mechanics, electronics, hydraulics, pneumatics, and high-current systems to resolve diverse customer inquiries.
Analyse data and processes using advanced MS Excel skills and other analytical tools to support decision-making and improve efficiency.
Collaborate across teams to deliver solutions, influence outcomes, and contribute to continuous improvement initiatives.
Communicate complex technical and process-related information in a clear and structured way to guide customers and internal stakeholders.
Support commercial objectives with a results-oriented approach while maintaining a strong customer focus.
Occasionally work with data infrastructure tools such as Power BI and SAP to manage and interpret transactional data.
Requirements
A technical background – such as automation engineer, mechanical engineer, electronics technician, electrician, or similar – with solid knowledge of hydraulics, pneumatics, electronics, and/or high-current systems.
Engineering or technical education.
Strong MS Excel skills and proficiency in analytical, statistical, and data manipulation tools.
Excellent analytical capabilities with logical, structured thinking.
Ability to communicate complex technical and process-related information clearly and effectively.
Commercial awareness and a results-oriented mindset.
Strong interpersonal and communication skills, with fluent Polish and English (C1 level).
Familiarity with data infrastructure tools such as Power BI and SAP (nice to have).
Ability to work collaboratively in cross-functional teams and influence outcomes.
Benefits
Financial – pension scheme (PPK), annual bonus
Wellbeing – private medical care (Allianz), subsidy for Multisport card, holiday allowance
Lifestyle – lunch card, subsidy for learning English language, employee referral scheme
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