Customer Program Management Analyst role at Celestica managing customer orders and delivery issues. Building relationships and communicating customer requirements with internal teams to ensure timely deliveries.
About the role
- Business Analyst handling mobile banking projects at Roof Stacks, a leading technology firm. Working in a hybrid role contributing to various banking innovations.
Responsibilities
- Carrying out innovative projects in Tourism Systems, Extended Reality(AR/VR), Blockchain Technologies, Game Development, and Financial Technology.
- Strengthening the position in the global market through new offices and collaborations.
- Creating project processes according to customer's needs.
- Analyzing business needs and creating research and test requirements.
- Collaborating with various stakeholders to ensure effective communication and problem-solving.
Requirements
- Bachelor’s or Master’s degree in Computer Science, Software Engineering, MIS, Industrial Engineering, or a related field.
- Minimum 5+ years of experience as a Business Analyst, preferably in mobile or digital banking projects.
- Hands-on experience in at least one of the following domains: Cards, Loans, or Accounts.
- Prior experience in the Digital Banking / FinTech industry.
- Fully understanding the customer's needs, to create a project process accordingly
- Analyzing the needs of business
- Creating and guide various research and test requirements
- Strong understanding of Agile methodologies (Scrum and/or Kanban).
- Strong communication, analytical thinking, and problem-solving skills.
- Ability to prioritize, plan, and deliver work according to deadlines.
- High Learning Agility capacity.
- Ability to convey ideas easily.
- Ability to have professional communication with each stakeholder.
- Ability to be clear, short, open, and persuasive in all kinds of communication.
- Ability to detect problems and solve them in the very beginning.
- Ability to help the team while creating a sustainable product with higher quality.
- Ability to offer practical solutions.
- Ability to direct all kinds of technical and non-technical negotiations in a way that results in a positive outcome.
- Ability to have a good grasp of the team, task, and/or customer issues and collaborate with relevant managers when necessary, and swiftly prevent or resolve these.
- Ability to act with common sense while solving problems.
Job title
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