About the role

  • Lead and manage NA Sales Support team at Rockwell Automation. Focus on operational excellence and support for sales teams in various U.S. locations.

Responsibilities

  • Lead, coach, and develop the NA Sales Support team to achieve operational excellence
  • Foster a collaborative and customer-focused culture aligned with company values
  • Manage resource allocation and workload balancing through case management
  • Oversee the delivery of primary services centered around collaboration, navigation, and support ensuring accurate support for sales teams
  • Be an escalation point for complex or high-impact cases
  • Provide hands-on specialist support for priority issues
  • Maintain relationships with the Sales teams and other internal functions (Customer Care, Global Revenue Management) to ensure seamless support delivery
  • Review existing processes to identify candidates for process improvement

Requirements

  • Bachelor's degree or equivalent experience
  • Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
  • Minimum 5 years of experience in Sales Support, Sales Operations, or Customer Support.
  • Experience with ERP and CRM applications - Salesforce, SAP
  • Experience with analytics or reporting software - PowerBI, Tableau, Qlik

Benefits

  • Health Insurance including Medical, Dental and Vision
  • 401k
  • Paid Time off
  • Parental and Caregiver Leave
  • Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.

Job title

Team Leader, NA Sales Support

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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