Employee Relations Manager driving wellness objectives and KPIs at BBVA. Leading wellness proposals and maintaining employee retention mechanisms in Peru.
YI
Onsite Relationship Manager – Part-Time
Posted 2 weeks ago
About the role
- Relationship Manager at YMCA building positive relationships and ensuring member satisfaction. Upholds safety and service standards while fostering community and connection among YMCA members.
Responsibilities
- Upholds all YMCA safety and member service standards while focusing on positive relationships with all YMCA members, staff, volunteers and guests.
- Builds authentic, supportive relationships with members, fostering a sense of community and connection within the YMCA.
- Welcomes and introduces new members to group exercise classes and virtual communities aligned with their health and wellness goals.
- Delivers exceptional customer services to members, guests, and program participants both in person and over the phone, supporting overall member satisfaction and retention.
- Encourages and facilitates connections among members and promotes participation in the YMCA small groups.
- Utilizes all forms of technology to engage new and existing members in YMCA programs, services and activities.
- Resolves membership concerns promptly and professionally, and reports unresolved or unusual situations to the appropriate supervisor.
- Demonstrates strong listening skills; takes ownership of issues and works to resolve them efficiently and professionally.
- Meets with supervisor twice per year.
- Attends and participates in monthly staff meetings and training opportunities.
- Maintains open, respectful, and consistent communication with members and leadership staff.
- Ensures service and program areas are accessible, safe, set up and clean.
- Collaborates effectively with coworkers and association leadership to ensure smooth operations.
- Ensures a strong focus on character development and diversity, equity and inclusion throughout programming.
- Ensures YMCA building and property is secure and reports incidents and hazardous conditions to supervisor.
- Reports damaged equipment or safety hazards promptly.
- Performs any other functions necessary for the smooth and efficient operation of the YMCA of Rock River Valley.
Requirements
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
- Previous experience in customer service, sales, or related field strongly preferred
- Excellent interpersonal and problem-solving skills
- Comfortable using Google Workspace tools and iOS devices (iPhone/iPad) to communicate with team members, manage schedules, and complete basic administrative tasks to support daily operations in a fast-paced, customer-facing environment
- CPR, AED and First Aid Certifications required within 90 days
- Current Praesidium Academy trainings
Benefits
- Employment benefit information available HERE.
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