AM
Air MethodsOperations Manager Assistant
Assist the Communications Operations Manager with daily operations and support Supervisors in team management. Ensure compliance and develop training programs for effective KPI attainment.
About the role
- Monitor deployments of connectivity solutions that link RNP customers to its IP backbone, the Ipê network, ensuring vendors and internal teams meet agreed deadlines.
- Analyze technical issues during solution deployments with vendors and internal teams and propose corrective actions.
- Support the operation and maintenance of solutions by monitoring performance and quality indicators.
- Assist with continuous improvement projects, applying basic concepts of automation and data analysis.
- Collaborate with multidisciplinary teams to identify opportunities to use AI-based solutions and analytical tools to optimize technical and administrative processes.
- Contribute to the preparation of reports, technical notes and activity documentation, ensuring traceability of actions performed.
- Monitor technology trends in the telecommunications sector, with a focus on connectivity, digitization and innovation.
Requirements
- Bachelor's degree in Telecommunications Engineering, Electrical Engineering, Computer Science, Computer Engineering or related fields.
- Proven experience in telecommunications, which may include internship experience.
- Basic knowledge of communication networks, protocols and telecommunications infrastructure.
- Basic knowledge of the telecommunications sector (services, vendors, regulation, etc.).
- Basic knowledge of configuring Cisco, Juniper and/or Huawei routers and switches.
- Familiarity with digital productivity tools and strong organizational skills.
- Good verbal and written communication skills.
- Availability to travel.
- Advanced English.
- Desired: Knowledge of programming in Python.
- Desired: Familiarity with AI tools and concepts (use of AI assistants, task automation, predictive analytics or data processing).
Benefits
- Meal or food allowance (meal voucher)
- Wellhub (Gympass)
- Digital library platform with over 30,000 titles, including newspapers, magazines and e-books
- Life insurance
- Health plan with nationwide coverage and private-room accommodation (no employee contribution)
- Dental plan (no employee contribution)
- Vaccine reimbursement for you and eligible dependents for vaccines not offered by public health clinics (reimbursement)
- Childcare assistance for children up to 5 years and 11 months, up to 70% of the current minimum wage (reimbursement)
- Home office allowance
- Employee Assistance Program (EAP) for legal, social, financial administration and psychological support
- Partnership with SESC
- Free access to the LIT digital learning platform with over 150 courses available
Job title
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