Manage a team of Customer Service Representatives at interactive investor. Driving quality service and team performance in a regulated contact centre environment.
About the role
- Family Support Specialist providing parenting education and resources to families based on identified needs. Position requires collaboration with various stakeholders and flexible hours including travel.
Responsibilities
- Provide short term, time-limited coordination of services, parenting skills curriculum and resources to all assigned families based on the needs, concerns and stressors of the child(ren) and the family
- Meet with families based on contract requirements and their needs (weekly) to address and resolve issues or concerns, using evidence-based curriculum
- Accepts responsibility for cases assigned and takes initiative on helping families with community resources
- Works collaboratively with the team (RISE staff and ADCS staff) to support and assist the family in reaching positive outcomes
- Ensure contract timelines are met including weekly progress notes, and all other assigned tasks
- Be flexible to meet the needs of the families served, including evenings and weekends
- Extensive travel around the assigned county or metro area is required
Requirements
- a minimum of an Bachelor's Degree
- related work experience working with family dynamics
- education and/or experience related to the service provided
- ability to relate to families of varied lifestyles, backgrounds, and ethnicities
- experience with cultural diversity; assessing a family’s strengths and weaknesses
- knowledge of child abuse, domestic violence, neglect and child development
- expectations of children, parent-child family roles, non-violent discipline
- working knowledge of the Department of Child Safety
- verbal and written communication skills adequate to the specific job task required
- ability to communicate effectively in individual or group situations
- ability to read and interpret written information
- knowledge of Microsoft Office software and Google Suite
- reliable transportation that passes RISE random vehicle inspections
- valid car insurance and registration
- valid Arizona driver's license
Benefits
- vacation and sick accruals
- medical
- dental
- vision
- STD
- LTD
- FSA
- 403(b) retirement plan with an employer contribution
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