Customer Service Leader managing pre - and post - contract administration and customer satisfaction across Mexico. Collaborating with teams to oversee contract terms and ensure profitability.
RS
Hybrid IT Customer Support Specialist – m/f/d
Posted 3 months ago
About the role
- Customer Support Representative at EDIT Systems GmbH providing support for ERP solutions to clients. Managing customer inquiries and onboarding processes in a hybrid work environment.
Responsibilities
- First point of contact for existing and new customers for all reybex products
- Management of existing customers and responsibility for onboarding new customers
- Handling customer inquiries and providing 1st- and 2nd-level support
- Act as an interface between customers, the development team and product management
- Coordination and delivery of webinars and training sessions
- Creation of FAQs, documentation and help videos, and optimization of self-service resources
Requirements
- You have successfully completed a technical or business-related degree, e.g. (Business) Informatics, and demonstrate broad know-how across the entire value chain (purchasing, materials management, CRM/sales)
- Ideally, you have initial professional experience as an ERP consultant/developer or have already acquired ERP expertise in a responsible position
- You bring a strong process understanding for medium-sized companies as well as excellent methodological skills (presentation and moderation)
- Good SQL and programming skills
- Fluent German and English language skills
Benefits
- Work–life balance: Flexible working hours, home office arrangements
- Development: Opportunities for personal development and challenging assignments in international, demanding projects
- Security: Permanent employment in a continuously growing company, attractive compensation with the option of a company car also for private use
- Company culture: Flat hierarchies, short decision-making paths, informal first-name basis across all levels, a creative and comfortable atmosphere, open and very good working climate, culture of learning from mistakes and feedback, hands-on mentality
- Work environment: Equipped with modern work tools, free beverages and fresh fruit, free employee parking
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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