Critical Account Manager in HPE Networking's Global Service Organization. Leading collaboration efforts for customer satisfaction and business continuity.
About the role
- SMB Client Relationship Manager fostering relationships with SMB clients to maximize program value. Working closely with internal teams in a hybrid work environment to achieve growth targets.
Responsibilities
- Manage a portfolio of SMB clients with an annual value of approx $1.4m - $1.6m with a growth target of 7% - 14%
- Build strong relationships with HR leaders and key stakeholders. Lead consultative account reviews, analysing engagement data to deliver actionable insights
- Manage renewals with a targeted 93% gross revenue retention through direct commercial management of renewal discussions and negotiation
- Identify risks and growth opportunities, building retention and upsell strategies
- Support onboarding and implementation for new clients as needed
- Represent Reward Gateway as a trusted partner and brand ambassador at industry events
- Accurately forecast revenue and client growth, maintaining up-to-date records in Salesforce
Requirements
- Proven experience of managing B2B SMB or Mid-Market client portfolios, achieving revenue growth targets
- Experience with running annual and bi-annual account reviews and building client retention plans
- Strong commercial negotiation skills with experience of managing a volume of renewals and upsells
- Ability to analyse engagement data and translate insights into client value
- Confidence working collaboratively with internal teams such as Sales, Client Support, Implementation
- Strong verbal and written communication skills, including running client webinars and presentations
Benefits
- Telephone interview with our Senior Talent Acquisition Partner, APAC
- 1st stage online interview with our Head of Client Success and Senior Strategic Client Relationship Manager
- Take home presentation task
- Final stage interview and presentation in our Sydney or Melbourne office with our Head of Client Success, Senior Strategic Client Manager and Head of Sales or Client Success Team Lead.
- Flexible, hybrid working: Our office is for you to use as much as you like; as a minimum our Client Relationship team works from our Sydney office or Melbourne office at least twice a week.
- 💰 Uncapped OTE
- 🚀 Career growth, your way Access to Elev8 high-performance programs and tailored L&D initiatives.
- 📚 Always learning Professional development books, e-books, and podcasts to keep you growing.
- 🌴 35 days per year annual leave (inclusive of public holidays). Option to purchase up to an additional 5 days per year through our holiday trading programme
- 💆♀️ $750 annual wellbeing allowance Invest in your health, fitness, and wellness - your way.
- 🧠 Unmind membership Access therapy, coaching, and proactive wellbeing support for both your personal and professional life.
- 🏅 Appreci8 rewards Gain monetary recognition for doing an excellent job.
- 🎉 Moments That Matter Celebrate key life milestones with bonus payments.
- 🛍️ Big-brand discounts Enjoy huge annual savings across hundreds of retail, hospitality, travel, and lifestyle brands for you, your friends, and your family.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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