Technical Manager leading technical support for construction products at Etex. Collaborating with teams on customer experience projects and regulatory developments.
About the role
- Professional Services Manager at RethinkEd responsible for delivering educational trainings and supporting implementation across school districts. Aiming for customer satisfaction leading to renewal and growth.
Responsibilities
- Create and deliver engaging and effective professional development sessions to customers and end users (may be delivered virtually or in-person, as well as individual, small and large group training).
- Ensure rapport and relationship building is built into every interaction with district partners.
- Schedule and provide virtual and occasionally onsite trainings as assigned by supervisor.
- Remains up to date on all product and content launches and can communicate those updates with customer and support in problem-solving any issues that may arise effectively and efficiently.
- Customize presentation and messaging to the specific needs of the customer.
Requirements
- Master’s degree in Education, Psychology, Counseling, or related field.
- Board Certified Behavior Analyst required.
- 4 or more years of experience working as an educator in a classroom utilizing Social Emotional Learning, MTSS, and behavior analytic principles.
- Proven experience designing and facilitating staff training.
- Strong presentation and communication skills, with the ability to tailor content to diverse educator roles and learning environments.
- Project Management/Implementation experience.
- Experience in early childhood highly preferred.
Benefits
- Professional development opportunities
- Remote work options
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