Billing Analyst responsible for invoicing and billing reconciliation in a hybrid role at a restaurant technology company. Requires proficiency in ERP systems and billing functions in a dynamic environment.
About the role
- Field Billing Coordinator in environmental solutions performing complex billing functions and ensuring timely customer invoices. Handles discrepancies and provides support to colleagues in billing processes.
Responsibilities
- Prepares monthly billing adjustments, obtains required approvals, and enters adjustments into the billing system
- Researches and resolves routine and non-routine billing questions and discrepancies
- Determines the appropriate adjustment codes to process the transaction
- Reviews invoices for completeness and accuracy
- Follows up with customers or other division staff/management to resolve identified discrepancies
- Calculates and prepares manual billings for non-routine, complex billing arrangements
- Gathers and summarizes supplemental billing information to accommodate customer billing requirements
- Reviews various billing system reports to identify billing discrepancies
- Posts case receipts to customer accounts based on information from lock box reports and local cash receipt listings
- Performs basic and routine research to resolve differences or unidentified/misapplied payments
- Posts payments as appropriate into the billing system to clear open obligations or prepares remittance advices to accompany payments
- May accept credit card payment from customers over the phone and process recurring payments
- Completes customer set up in company billing system(s)
- Acts as a resource for less experienced personnel within the division
Requirements
- High school diploma or G.E.D.
- 18 months of related billing experience
- Directly related experience in which incumbents have worked with customers in a billing function in a service-based industry
- A thorough knowledge and understanding of billing transactions and processes
- MS Excel skills at an intermediate level
- Demonstrated ability to follow standard operating procedures and instructions to complete tasks in a timely and accurate manner
- The ability to effectively interact and communicate with division managers as well as customers in a professional manner
- Good math aptitude and the ability to work accurately with numbers are essential.
Benefits
- Comprehensive medical benefits coverage
- Dental plans
- Vision coverage
- Health care and dependent care spending accounts
- Short- and long-term disability
- Life insurance and accidental death & dismemberment insurance
- Employee and Family Assistance Program (EAP)
- Employee discount programs
- 401(k) plan with a generous company match
- Employee Stock Purchase Plan (ESPP)
- Paid Time Off (PTO)
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