Field Billing Coordinator in environmental solutions performing complex billing functions and ensuring timely customer invoices. Handles discrepancies and provides support to colleagues in billing processes.
CN
Onsite Billing Technician – M/F
Posted 2 days ago
About the role
- Technicien de facturation au sein de la Direction des Cycles de l'Eau, assurant la gestion du service public de l’eau à Lisieux. Réalise la facturation et contribue à la relation usagers.
Responsibilities
- Produce billing for service users
- Process meter readings and indexes for billing (drinking water, collective sanitation and other services)
- Analyze alerts (overconsumption, blocked meter, missing reading, etc.) and generate explanatory correspondence
- Investigate and resolve anomalies — you will be the "Sherlock Holmes" of irregularities
- Work as part of a team with the Finance and Management Control Department and the Public Treasury
- Verify delegate reimbursements/payments with meticulous attention to detail
- Prepare the fee declaration to the Water Agency
- Produce metrics to monitor billing activity
- Handle customer requests related to their subscription contracts and billing
- Update the subscriber database and ensure its accuracy
- Welcome and assist customers, treating it as a top priority
Requirements
- High school diploma to two-year post-secondary qualification (BAC to BAC+2) in accounting
- Methodical and rigorous
- Strong interpersonal skills: able to defuse tensions with a smile and a clear explanation
- Proficient with Microsoft Office
- Experience with OMEGA software is a plus; training can be provided
- Strong commitment to public service
Benefits
- CNAS membership
- Meal vouchers
- Contribution to mutual insurance / provident scheme
- Contribution to transport pass (75%) or parking (50%)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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