Hotel manager in a senior care facility ensuring excellent service and operational efficiency. Overseeing staff, managing resources, and ensuring high occupancy rates in a caring environment.
Responsibilities
Representing the facility internally and externally
Developing and structuring the above-mentioned care-related services, with a particular focus on promoting and selling our service offerings
Ensuring the facility’s economic operation and regular participation in financial/business performance reviews
Personnel management, disciplinary leadership and supervision of all staff
Fostering a trusting, professional and respectful environment for staff across all departments, residents, relatives, physicians, cooperation partners, authorities, hospitals, etc.
Occupancy and customer management — monitoring and ensuring a high occupancy rate
Ensuring consistently high care quality and overseeing nursing and domestic services quality (catering, laundry, cleaning, etc.)
Organizing events and activities and ensuring an atmosphere in which our residents and staff feel comfortable
Cooperation with MDK (Medical Service of Health Insurance) and residential supervisory authorities, associations and institutions, and private and public payers
Determining staffing requirements (staffing ratios) in collaboration with the Head of Nursing and, where necessary, initiating appropriate measures in coordination with recruitment
Requirements
Completed training or degree in hotel management (hospitality)
Ideally: management experience in hotel operations
Strong commercial/business mindset
Strong leadership with well-developed interpersonal and social skills
Creativity, openness, and strong organizational ability
Ability to keep sight of the “big picture” and maintain overview even in stressful situations
A friendly and personable demeanor
A strong service mindset, customer orientation and sales aptitude
Reliability and loyalty
Benefits
A secure position with a steadily growing, multi-award-winning company (e.g. “Großer Preis des Mittelstandes” — German Mittelstand Award)
Significant creative freedom and room for your ideas
A pleasant working atmosphere and appreciative residents
An engaged team that looks forward to your support
Employer contributions to company pension schemes and capital-building benefits (vermögenswirksame Leistungen)
Flat hierarchies and short decision-making paths
The advantages of a large, reputable care company, with support from internal service units such as HR, contract management and quality management in your daily work
Corporate benefits with more than 1,000 partners
A trial/introductory day for mutual familiarization
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