Customer Relations Manager providing support for product inquiries and assisting clients in various aspects. Collaborating with the Protective staff to ensure client success and maintain company principles.
About the role
- Account Manager responsible for driving revenue growth and long-term partnerships in corporate markets for Elsevier. Collaborating with teams to achieve strategic objectives and customer satisfaction.
Responsibilities
- Drive commercial excellence by delivering sustainable revenue growth
- Manage renewals, identify new opportunities, and build strong relationships with key stakeholders
- Achieve revenue targets through new sales and timely renewals
- Collaborate with internal teams to design and execute strategic account plans
- Communicate impactfully with stakeholders
- Navigate complex, matrix environments and adapt quickly to changing customer needs
- Build strong internal and external connections to accelerate decision-making
Requirements
- Fluency in English
- Bachelor’s degree or equivalent professional experience
- Minimum 3 years in B2B sales or account management, preferably in corporate or knowledge-based industries
- Proven success in strategic account planning and consultative selling
- Strong communication, negotiation, and presentation skills
- Proficiency in Salesforce, Microsoft Office, and other sales enablement tools
- Experience working in a matrix organization and managing complex stakeholder relationships
Benefits
- Comprehensive, multi-carrier program for medical, dental and vision benefits
- 401(k) with match and an Employee Share Purchase Plan
- Wellness platform with incentives
- Headspace app subscription
- Employee Assistance and Time-off Programs
- Short-and-Long Term Disability
- Life and Accidental Death Insurance
- Critical Illness, and Hospital Indemnity
- Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
- Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
- Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
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