Service Sales Specialist focused on major components for customers in wind energy sector. Responsibilities include customer inquiries, negotiations, and collaboration with technical departments.
About the role
- Sales Coordinator responsible for processing Residential Generator orders using SAP. Ensuring order accuracy and efficient support throughout the order flow cycle in a hybrid work environment.
Responsibilities
- Quickly and accurately process incoming orders in SAP.
- Ensure orders have the correct prices, discounts, current products, and customer specific delivery requirements.
- Resolve invoice issues such as credit requests and customer deductions promptly.
- Respond to and action order changes, expedites and order status requests as requested by dealers/retailers.
- Work with internal partners (Sales, Credit, Pricing, Logistics) to investigate and action any roadblocks to ensure orders flow through from entry to shipment without delay.
- Assist with Order Testing requirements for any changes to current order processing flow.
- Handle all customer emails and phone calls for an assigned territory in a timely and professional manner.
- Maximize shipments dropped to the delivery pool for processing.
- Access/update order information within customer portals.
Requirements
- Proficient in Microsoft Office products, MS Mail, Excel, Word, and Access.
- Associate’s degree in general business, bachelor’s degree preferred.
- One year minimum office experience is preferred.
- SAP experience processing customer orders is preferred.
- Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
Benefits
- Competitive compensation and benefits
- Work-life flexibility
- Recognition and rewards
- Development and career opportunities
- A safe and inclusive workplace
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