Security Hub Operations Manager overseeing 24/7 global security operations at IDEMIA. Leading teams, driving process improvements, and supporting crisis management in security services.
RG
Hybrid Digital Operations & Tool Manager – Process Optimization, Automation
Posted 2 months ago
About the role
- Digital Operations & Tool Manager enhancing internal systems and processes in a hybrid work environment. Collaborating with teams to optimize workflows and tool usage across REGION10 GROUP GmbH.
Responsibilities
- Central responsibility for maintaining and developing internal tools such as HubSpot, Aircall, Jira, Confluence, Dropbox, SharePoint, Easybill, and more.
- Analyze, automate, and document processes — e.g., using Make.com or native tool integrations.
- Optimize internal workflows through cross-tool logic, automations, and clear ownership.
- Collaborate with all teams (Sales, Support, Development, Administration, Management) to collect internal requirements in a structured way.
- Implement and train users on new systems, including access rights management, system architecture, and process documentation.
- Monitor and continuously improve existing tool landscapes and data flows.
- Provide operational support for tool- and process-related questions (e.g., ticketing, CRM usage, data flows).
Requirements
- Experience in tool management, digitalization, IT-related process optimization, or automation.
- Solid knowledge of common cloud/SaaS systems (e.g., HubSpot, Jira, Make, Dropbox, SharePoint, Easybill).
- Strong understanding of processes and data flows — you spot patterns, gaps, and improvement potential.
- Analytical mindset, structured working style, and high degree of ownership.
- You are a true 'bridge builder' between technology, people, and processes.
- Very good German language skills; preferably also good English skills.
Benefits
- €1,000 welcome bonus for your successful start with us.
- State-of-the-art equipment — work with high-quality hardware from Apple, Dell & Logitech.
- Creative freedom in a central, key role — you will make a real impact.
- Home office & remote options — work where you are most productive.
- Flexible hours with time tracking — flexibility with structure.
- Free specialty coffee and soft drinks in the office.
- Cafeteria with breakfast & lunch — freshly prepared daily at a low flat rate.
- Rooftop terrace — ideal for breaks, brainstorming sessions, or evening sunsets.
- Team events such as summer party & Christmas celebration.
- Individual training and development opportunities — for your professional and personal growth.
- Free parking & good transport connections.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Director of Studio Operations at Warner Bros. Discovery leading in - house operations and technology teams. Overseeing facilities management, employee services, and continuous improvement initiatives.
Director of Central Operations leading retail transformation projects and improving customer experience at Specsavers. Driving operational excellence across Australia and New Zealand.
Operations Coordinator at USPack overseeing delivery operations and coordinating Independent Contractors. Focused on timely execution and compliance within logistics processes.
Director of Claims Operations at Securian Canada, managing performance and quality of creditor claims services. Leading talent management and addressing customer service issues within claims operations.
Director overseeing claims operations for the creditor portfolio at Securian Canada. Driving performance, talent management, and service excellence in insurance claims operations.
Director overseeing claims operations for Securian Canada, managing creditor claims teams and operational performance. Ensuring excellence in service delivery and fostering staff development within the operations.
Sales & Operations Manager contributing to an innovative tech startup reshaping retail. Manage customer relationships and operational projects in the FMCG sector.
OPS Duty Officer role supporting fire suppression and emergency response operations. Responsibilities include coordinating responses and maintaining situational awareness for wildfire incidents.
Operacional Support Assistant at Tokio Marine managing documents, correspondence, and client requests. Collaborating in insurance proposal processes and ensuring operational efficiency in daily tasks.